Referral Coordinator

Referral Coordinator

We are looking for a Referral Coordinator to join our client's team in Portland, Oregon. This is a contract position ideal for someone who thrives in a healthcare administrative role and is passionate about providing exceptional customer service. The successful candidate will play a key role in coordinating patient referrals, ensuring seamless communication between providers, and assisting with scheduling and registration processes.

Responsibilities :

Facilitate the referral process by coordinating communication between patients, healthcare providers, and specialists.

Schedule appointments for referred patients, ensuring accuracy and timeliness.

Register patients into the system and verify their information to maintain accurate records.

Provide outstanding customer service by addressing patient inquiries and resolving issues promptly.

Utilize Epic EMR and Google Suite tools to manage and document referral activities efficiently.

Work collaboratively with medical staff to enhance the referral experience for patients.

Monitor referral statuses and follow up as needed to ensure timely care delivery.

Maintain confidentiality and comply with healthcare regulations when handling patient information.

Identify opportunities to streamline referral processes and implement improvements.

Requirements :

At least 1 year of experience in a healthcare administrative or customer service role.

Proficiency in scheduling appointments and managing patient registration.

Strong familiarity with Epic EMR and Google Suite applications.

Excellent communication and interpersonal skills to interact effectively with patients and staff.

Ability to manage multiple tasks with attention to detail and accuracy.

Knowledge of healthcare referral processes and related regulations.

A commitment to providing high-quality service in a fast-paced environment.

Demonstrated ability to maintain confidentiality and adhere to privacy standards.