Medical Device Customer Service Representative

Medical Device Customer Service Representative

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. This position is fully remote in Salt Lake City, UT.

Moog Medical Devices Group is looking for a Medical Device Customer Service Representative (Remote) to support our team in Salt Lake City, Utah. Our customer service representatives support all customer needs by responding to inquiries, processing return authorizations, basic troubleshooting, and acting on behalf of the customers as their advocate with all internal departments to resolve concerns and requests in a timely and compassionate manner.

Moog Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps. Through investment in research and development and relying on our vast expertise, we design and develop advanced infusion systems that improve medication safety, optimize application performance, and reduce medical expenses.

Shift available from 7 : 30am - 4 : 00pm Mountain Time Monday-Friday (you will work 8 hours per day). Training hours are 7 : 30am-4pm Monday-Friday. Training attendance is mandatory.

To be considered for the Customer Service Representative, here's what you'll need to bring with you :

• GED or High School Diploma or equivalency.
• Three years or more related experience and / or training in customer service, call center, or similar role; or equivalent combination of education and experience.
• Ability to enter detailed information with a high degree of accuracy.
• Demonstrated ability to work in a compassionate manner with external and internal customers.
• Work independently and as part of a cross functional team.
• Computer literate with demonstrated competencies with Microsoft applications.
• Excellent and professional verbal and written skills in English.
• Strong phone etiquette and active listening skills.
• Be able to meet attendance requirements.
• Ability to carry out instructions furnished in written and oral forms.
• Work remotely without need for direct supervision or technical assistance.
• This position requires compliance with United States Export Controlled information training and awareness.

As a Customer Service Representative, you will :

For full info follow application link. EOE / AA Minority / Female / Sexual Orientation / Gender Identity Disability / Veteran