Seasonal Healthcare Licensed Training Supervisor

Overview

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

Responsibilities

What You'll Do - Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

You'll report to the Training Manager. In this role, you'll impact your team and learners through managing the training programs.

During a Typical Day, You'll

Achieve training completion goals

Manage day-to-day operations, processes, and reporting

Improve the key success metrics associated with training goals

Deliver excellent employee experiences

Develop, coach, support, and evaluate the team to help them reach for amazing

Ensure your team has the tools, systems, and support needed to perform trainings

What You Bring to the Role

Experience in training and / or adult learning programs

Nurturing an inclusive learning environment

Encouraging and engaging coaching skills

Data analysis and reporting skills

Customer and employee focused mindset

Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly

Call center experience

Have an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Compensation and Benefits

The anticipated starting salary range for individuals expressing interest in this position is $22-$25 / hr.

Depending on location, you may be asked to be onsite and / or travel to a location for a predetermined time.

Visit https : / / www.ttecjobs.com / en / us-employee-benefits for more information

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

LI-Remote

Title : Seasonal Healthcare Licensed Training Supervisor

Location : TX-Austin

Requisition ID : 043L8

J-18808-Ljbffr