Business Program Manager - Service Strategy Portfolio

Business Program Manager - Service Strategy Portfolio Lead

In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success. We are looking for a Business Program Manager - Service Strategy Portfolio lead in the Advocacy and Customer Trust (ACT) organization that delivers connected support experiences to our customers to gain and keep their trust.

As the Business Program Manager - Service Strategy Portfolio lead, you will play a pivotal role in shaping and executing product strategy by developing a deep understanding of Microsofts business model, financial drivers, and strategic priorities. Youll leverage advanced business acumen to interpret customer, market, and performance data, driving actionable insights and investment decisions. This role leads complex cross-organizational problem solving, aligns multiple workstreams, and creates compelling content to secure executive sponsorship. You will operationalize programs at scale, manage business outcomes with clear performance metrics, and proactively identify opportunities for improvement. As a change leader, youll influence stakeholders across all levels to adopt new priorities and ensure sustainable program success.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.