Operations Specialist

Operations Specialist

The Operations Specialist is a key contributor to the seamless functioning of Cushman & Wakefield's Tampa office, acting as the right hand to the Operations Manager and providing direct support to the Managing Principal. This role is ideal for a self-starter who thrives in a fast-paced environment, tackles challenges head-on, and demonstrates strong problem-solving skills. The Operations Specialist ensures operational excellence by coordinating administrative, financial, and office management activities, driving process improvements, and supporting strategic initiatives. This position offers significant exposure to business operations and is designed for professionals eager to grow into broader leadership roles.

Key Responsibilities

• Partner closely with the Operations Manager and Managing Principal to ensure smooth day-to-day office operations, including facilities, technology, and vendor management.
• Serve as a primary point of contact for internal and external stakeholders, facilitating meetings, events, and communications.
• Assist with business continuity planning and emergency preparedness, collaborating with market leadership as needed.
• Support recruiting, onboarding, and offboarding processes in partnership with HR; maintain accurate broker and staff lists.
• Manage office supplies, equipment, and vendor relationships; oversee maintenance requests and office moves.
• Track expenses, process invoices, and assist with budget administration using systems such as Workday and Salesforce.
• Prepare routine and ad hoc financial reports and analyses for leadership.
• Maintain data accuracy in CRM and other reporting tools; attribute expenses to deals and reconcile against budgets.
• Lead or support cross-functional projects to improve operational efficiency and implement best practices across the office and region.
• Collaborate with counterparts in other markets to share knowledge and drive continuous improvement.
• Contribute to event planning, training programs, and internal communications.
• Provide high-level administrative support, including calendar management, travel coordination, and expense reporting.
• Ensure compliance with company policies, licensing, and regulatory requirements.
• Maintain confidentiality and professionalism in all interactions.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 35 years of administrative, operations, or executive support experience in a professional services or corporate environment.
• Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); familiarity with Workday, Salesforce, and CRM platforms.
• Strong organizational, project management, and prioritization skills.
• Excellent written and verbal communication skills.
• High attention to detail, business acumen, and ability to work independently and collaboratively.
• Experience in client servicing, process improvement, and event coordination is a plus.
• It is the expectation that this individual is physically on-site five days weekly.

Competencies

• Self-motivated, flexible, and able to thrive in a fast-paced team environment.
• Exceptional customer service orientation and quality focus.
• Strong problem-solving and conflict resolution abilities.
• Teamwork, relationship management, and cross-functional collaboration.
• Strategic thinker with initiative and a growth mindset.

Why Join Cushman & Wakefield?

This is a unique opportunity to play a pivotal role in one of Tampa's most dynamic offices, supporting top professionals and contributing to high-impact initiatives. The Operations Specialist position offers exposure to all facets of business operations, with clear pathways for professional growth and development.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation for the position is $68,000.00 - $80,000.00. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.