Full-Time Patient & Family Concierge - Senior - Emergency Department

Senior Patient & Family Concierge

Join UPMC Shadyside's Emergency Department! Looking for full-time at 40 hours a week to work evening shifts. Must have six months of experience as a Patient & Family Concierge or equivalent.

About UPMC Shadyside : A Magnet-designated teaching hospital with ongoing research and education.

About the Role : The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression.

Responsibilities :

Destination Coordination :

• Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination.
• Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information.
• Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies.
• Issues courtesy parking discounts and free passes when appropriate.
• Issues patient scooters to patients and visitors as needed.
• Assists with parking cashier functions and validates patient parking.
• Establishes tracking of patient belongings upon admission.

Environmental Services :

Dietary Services :

Transportation Services :

Supply & Equipment Management :

Administrative Support :

General :

High School diploma OR one year of previous job experience required in lieu of HS Diploma / GED. Six months of experience as a Patient & Family Concierge or equivalent. Demonstrated competency in all responsibilities of Patient & Family Concierge role. Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance. Completion of 1 annual contribution from