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Technical Business Analyst
Technical Business AnalystVERISIGN • Reston, VA, US
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Technical Business Analyst

Technical Business Analyst

VERISIGN • Reston, VA, US
15 hours ago
Job type
  • Full-time
Job description

Technical Business Analyst role at VERISIGN

Verisign is seeking a Technical Business System Analyst in the Management Information Systems (MIS) team to support and enhance Verisign's ServiceNow platform and associated custom inventory, audit, and compliance portfolios. The successful candidate will translate functional requirements into efficient, agile technology solutions and provide functional and technical support to internal business customers.

Key Responsibilities

  • Manage backlog, gather requirements, design, test, and support various implementations, enhancements, and upgrades on the ServiceNow platform with minimal supervision.
  • Actively participate and collaborate in a mature operational model and help enhance processes.
  • Collaborate with vendor technical support, internal systems teams, and project development staff to ensure successful COTs / SaaS integration implementation within the enterprise.
  • Manage the ServiceNow / UCMDB / Flexera Discovery infrastructure, including schedules, credentials, mid-servers, and patterns.
  • Help design, test, and support RESTful web services, Linux and scripting environments, integrations, database, and server development.
  • Support software and web architecture requirements analysis, testing, and maintenance.
  • Leverage deep functional knowledge to independently design and develop smart and innovative solutions to satisfy business requirements.
  • Develop a deep understanding of tie-ins with other systems and platforms within the corporate systems landscape.
  • Ensure key documentation is completed to a high standard and present technical information to senior management concisely.
  • Build quick prototypes / visuals to assist with high-level product concepts and epic stories.
  • Write and maintain strong unit, functional, and integration tests ready to be automated in a continuous integration environment.
  • Participate actively in evolving our application platform to meet scaling, security, and compliance needs.

Required Qualifications

  • 5+ years of hands-on experience with ServiceNow modules such as ITSM, Change-Incident-Problem Management, Asset Management, CMDB, Release Management, GRC, or Vendor Risk Management.
  • Experience with RESTful web services, Linux, and scripting platforms; technical audit platforms preferred.
  • Experience in Software Asset Management (SAM) / IT Asset Management (ITAM) for on-prem and SaaS software platforms, including USU, SNOW License Manager, or HP Asset Manager.
  • Excellent analytical, problem-solving skills with clear and concise communication (verbal and written).
  • Minimum of 8 years of related experience with a bachelor's degree in computer science (or equivalent work experience); or 6+ years with a master's degree in computer science (or equivalent work experience).

    • Nice to Have

  • Certifications in ServiceNow administration preferred.
  • Software Asset Management (SAM) certification a plus.
  • Advanced Microsoft Excel, PowerPoint skills a plus.
  • Exposure to collaboration tools such as SharePoint, Confluence, and Jira.
  • Experience with Agile Engineering and Agile Scrum Methodology, preferably in JIRA.
  • Knowledge of VMware, AIX, KVM virtualization, Docker, and Kubernetes app virtualization.
  • Strong Linux, OS skills, and Web UI experience.

    • This position is based in our Reston, VA office and offers a hybrid work schedule.

    The pay range is $123,500 - $167,100. Base pay may vary based on job-related knowledge, skills, and experience. Verisign offers discretionary bonuses and certain roles may be eligible for discretionary stock awards.

    Benefits

  • Medical insurance
  • Vision insurance
  • 401(k)
  • Paid paternity leave
  • Paid maternity leave
  • Tuition assistance

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    Technical Analyst • Reston, VA, US