Mobile Device Management (MDM)

Req ID : 333681

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Mobile Device Management (MDM) to join our team in Atlanta, Georgia (US-GA), United States (US).

Role Responsibilities

Create or Edit EMM Documentation as needed, such as : Mobile device enrolment guides, Help-Desk FAQs and KB Articles

Support Mobility MDM issues like severity 1 with Server Failure / widespread inability to access server or total loss of functionality & severity 2 : Server Problems / Issues affecting some users, involving loss of a specific function

Provide Enterprise Mobility Management (EMM) administration support for End Users utilizing the EMM Portal

Meet and manage service agreements with end users through selected ITSM within MDM L3 level agreements

Create, submit and provide various EMM reports periodically (Monthly or as needed), such as : Device related reports, User related reports and Policies related reports

Provide support in MEM, MAM, MCM Administration - Mobile Email, Application, Content Management administration & EMM Policy Management

Support our mobility customer by utilizing the EMM console for Changes, Enhancements and Reporting

Provide MDM technical guidance regarding technology and proposed upgrades to current and future equipment for customers

Provide mobility MDM end user support in Adding or Deleting users from the EMM console, Performing remote device management actions like Device Wipe, Enterprise Wipe, and Password Reset also device enrolment, password, Configuration, Application, Email issues, DEP Enrollment etc

Participation in mobility MDM daily operations meeting, ensuring compliance and meet customer expectations for your respective sites

Enforce the customer MDM troubleshooting and resolution in quick time

Provide support in MDM, MAM(mobile email management administration) like Whitelist / Blacklist devices & pushing configuration profiles to the device utilizing the EMM Portal

Provide technical guidance regarding technology and Mobility MDM proposed upgrades to current and future equipment for customers

Mobile Device Management and the lifecycle for onboarding and offboarding mobile devices

Mobile Life cycle management & Reporting on device usage, billing, invoicing, and associated Services, such as mobile data, hotspots, and tethering

Compliance Management, Support / Incident Management, Change Management

Basic Requirements

8+ years' IT Experience

6+ years' experience in mobility L3 MDM team

Expertise in Workspace One & MS Intune MDM

Additional Skills

MDM Tools : Expertise in Workspace One UEM & MS Intune

Migration knowledge from WS1 to Intune

Expert knowledge in troubleshooting on all device platforms (iOS and Android) with multiple applications

Strong customer service skills; interfaces with customers, end users, partners and associates

Hands on experience on Mobile Platform : iOS, Android

Knowledge and experience with Nexthink, Autopilot

Strong documentation skills

Excellent verbal and written communication skills in a client facing role

Familiarly and theoretical knowledge of ITIL processes, preferred certification in ITIL foundation course

Education

• College Degree Preferred

Certification Preferences

MDM Tools Workspace ONE

Microsoft Intune

MCSE or Microsoft Exchange Server certifications

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ()

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here () . If you'd like more information on your EEO rights under the law, please click here () . For Pay Transparency information, please click here () .