Emergency Services Assistant

Job Description

Job Description

Description : We are Hiring!

Job Posting : Emergency Services Assistant

Location : 12 Allen St. Hornell, Ny

Employment Type : Full-Time

Salary : $18.00 - $20.00 an hour

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities of Tompkins / Tioga’s Mission is to support all people in need and advocate for social justice and human dignity. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

About the Role :

The Emergency Services Assistant interacts with clients in need of food and other basic needs. They will assist vulnerable individuals with short-term basic needs including the following types of situations : transportation, emergency and supplemental food, personal hygiene products, seasonal / holiday giveaway events, utility assistance, rental, and other housing services. This will take place through assessment of short-term emergency needs, advocacy with vendors, networking, and collaboration with other human service providers, and / or making referrals to other community partners. Additionally, will collect and maintain client information through client database, referral platform and track disbursement of funds, while maintaining confidentiality.

Key Responsibilities :

1. Receives and documents all Emergency Financial Assistance calls on shared spreadsheet.

2. Recruits, onboards, trains, schedules volunteers. Ensures all necessary paperwork is complete prior to start date and maintains volunteer “personnel” files.

3. Assists with coordination of workshop offerings for clients, including registration, set up, and acting as Emergency Services liaison.

4. Works with Supervisors, Manager and Program Director to organize holidays and other events with and for the community.

5. Assists with the daily operations of the food pantry.

6. Accepts, sorts and weighs food donations and communicates with on-site supervisors regularly.

7. Assists with placing food orders from Food Bank and DOH, including safe food handling and storage.

8. Aids in maintaining the non-monetary donation log to ensure donors receive credit for donation.

9. Assists in generating project service analysis data & reports as required for grant providers, project partners, and the Development Department.

10. Follows all regulatory expectations for Food Bank of the Southern Tier and NYS Department of Health.

11. Ensures a standardized needs assessment is conducted to determine emergency needs. Short-term basic needs services are provided to eligible households with the following types of situations : homelessness / at risk of homelessness, utility shut-offs, prescription assistance, transportation, food, school supplies and other as applicable.

12. Collects household demographics and financial documentation to determine referrals to internal program, eligibility for other Catholic Charities services, or community partners.

13. Provides help with stabilization through non-financial means such as negotiation with utility companies, landlords, pharmacies, other vendors, and legal referral.

14. Aids in gathering documentation required to secure funding.

15. Develops and maintains an active and supportive interaction with appropriate community partners to facilitate the most efficient and comprehensive use of resources. 16. Completes necessary documentation, progress notes, data entry, and / or reports pertaining to services rendered.

17. Assists Supervisors, Manager and Director with the implementation of management tools and support systems to facilitate communication and tracking requirements.

18. Assists in generating project service analysis data & reports as required for grant providers, project partners, and the Development Department.

19. Respects the confidentiality of each client and agency.

20. Ensures clients are informed of rights to protect / release Personally Identifiable Information when accessing funds or services provided by New York State funds or initiatives.

21. Maintains HIPPA confidentiality & ensures clients are informed of HIPPA personal rights & regulations.

22. Maintains updated referral resources and daily management of projects.

23. Assists with community food distribution (as applicable), local food drives, and other seasonal / holiday events.

24. Cross trained to provide support with food pantry services, financial services, and coverage at other Emergency Services sites to ensure smooth daily operation of the program.

25. Maintains prudent fiscal management of resources following operational policies, procedures, and funding parameters.

26. Participates in staff meetings, training, and other Catholic Charities functions as necessary.

27. Provides support before, during and after fundraising events, including but not limited to participating in fundraising events, and reaching out to businesses and organizations for donations.

28. Adheres to policies and procedures of agency.

29. Other duties as deemed appropriate by the supervisor.

Requirements : Qualifications :

• Associate degree or equivalency preferred, but high school diploma considered with qualified experience.
• Two years of experience dealing with the provision of human services and / or medical related area. Supervision experience preferred. [Credential required if applicable]

Relevant combination of education and experience will be considered

Preferred Skills :

Top Benefits and Perks :

Why work for Catholic Charities?

Join us and help make a positive impact in our community!