Automotive Service Manager Manhattan KS

Job Description

Job Description

Job Summary :

The Automotive Service Manager oversees the service department's operations, ensuring high-quality service, customer satisfaction, and profitability. This role involves managing a team of technicians, coordinating service activities, maintaining efficient workflow, and handling customer interactions. The manager is responsible for ensuring the service department meets its goals and operates efficiently within budget.

Key Responsibilities :

Team Management :

Supervise and lead a team of automotive technicians and service advisors.

• Conduct hiring, training, and performance evaluations.
• Foster a positive work environment and encourage team collaboration.

Customer Service :

Ensure high levels of customer satisfaction through excellent service.

Operational Management :

Oversee the scheduling and workflow of the service department.

Financial Management :

Monitor and manage the service department’s budget and expenses.

Quality Control :

Ensure all services and repairs are performed to the highest standards.

Qualifications : Education :

High school diploma or equivalent (required).

Experience :

Minimum of 3-5 years of experience in automotive service, including supervisory or management roles.

Skills :

Strong leadership and team management abilities.

Working Conditions :

Conclusion :

The Automotive Service Manager plays a crucial role in ensuring the service department operates smoothly, meets financial goals, and delivers exceptional customer service. This position requires a blend of technical knowledge, leadership skills, and business acumen.