Collections Specialist

Collections Specialist

We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.

Responsibilities :

• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.
• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.
• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.
• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.
• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.
• Collaborate with sales account managers to maintain clear communication and foster productive relationships.
• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.
• Identify and implement process improvement opportunities within the Customer Service team.
• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.
• Perform additional duties aligned with the role's responsibilities to maintain high standards.

Requirements Familiarity with commercial and consumer collections processes.