Talent.com
Connected Customer Supervisor

Connected Customer Supervisor

Floor & Decor HoldingsHilliard, OH, US
30+ days ago
Job type
  • Full-time
Job description

Connected Customer Supervisor

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.

Successful connected customer supervisors are :

  • Team builders
  • Customer service champions
  • Detail oriented and highly organized
  • Excellent communication and listening skills

Minimum Eligibility Requirements :

  • Minimum of (1) year of customer service / cashier supervisory experience or 4 years of customer service experience
  • High school diploma and / or GED
  • Minimum of (2) years of computer experience in a work environment
  • Essential Job Functions :

  • Direct all customer service associates and connected customer specialists related to the front end and inventory accuracy in the store
  • Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
  • Lead inventory management and accuracy throughout the store
  • Process customer refunds and exchanges according to established guidelines
  • Oversee signage updates and price changes for store SKU's
  • Assist customers with product selection and answer product related questions
  • Partner with management to determine which products need SKUs, price changes and need to be returned
  • Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
  • Review shipping and receiving documents for accuracy
  • Audit reports including inventory control, return of sale, and void reports
  • Monitor incoming and outgoing trucks logs
  • Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM / Store Manager and Operations Manager
  • Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
  • Return products to the correct in store location after customer merchandise returns
  • Clean and stock products according to Floor & Decor's standards
  • Point of contact for e-commerce team members to contact regarding inventory availability in the store
  • Responsible for supervising inventory movement within the store
  • Available to open and / or close store in an effective manner
  • Benefits offered :

  • Based on eligibility our associates may opt into benefits coverage.
  • 401k
  • Bonus opportunities at every level
  • Working Conditions (travel & environment) :

  • While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
  • Potential car travel to other stores for support
  • Flexible hours to fit around your schedule
  • On the job training
  • Opportunity for advancement
  • Our people are our most important asset and we pride ourselves in teamwork
  • Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.
  • Physical / Sensory Requirements :

  • Ability to lift 25 pounds or more on a consistent basis.
  • Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Note :

    Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store Hours :

    Monday - Friday 7 : 00 AM - 8 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Pickup Hours :

    Monday - Friday 7 : 00 AM - 7 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Benefits & Rewards :

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • 80 hrs. annualized paid vacation (full-time associates)
  • 4 paid holidays per year (full-time hourly store associates only)
  • 1 paid personal holiday of associate's choice and Volunteer Time Off program
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
  • Equal Employment Opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    Create a job alert for this search

    Supervisor Connected Customer • Hilliard, OH, US

    Related jobs
    • Promoted
    Equipment Service Technician - Marysville Auto Plant - $5,000 Sign On And Relocation Assistance!

    Equipment Service Technician - Marysville Auto Plant - $5,000 Sign On And Relocation Assistance!

    Honda Motor CompanyMarysville, OH, United States
    Full-time
    What Makes a Honda, is Who makes a Honda.Honda has a clear vision for the future, and it’s a joyful one.We are looking for individuals with the skills, courage, persistence, and dreams that will he...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Mental Health Clinical Supervisor : Mobile Response and Stabilization Services (MRSS)

    Licensed Mental Health Clinical Supervisor : Mobile Response and Stabilization Services (MRSS)

    Applewood CentersLondon, OH, US
    Full-time
    Under the supervision of the Mobile Response Stabilization Program Manager, the Licensed Shift Supervisor will take and assign crisis calls from the 24 / 7 hotline to have clinicians respond face to ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataWashington Court House, OH, United States
    Full-time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show moreLast updated: 5 hours ago
    • Promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausWashington Court House, OH, United States
    Remote
    Full-time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Engagement Center Supervisor

    Engagement Center Supervisor

    USA JobsPowell, OH, US
    Full-time
    Engagement Center Specialist Supervisor.Provides support to all Engagement Center Specialists with incoming service calls and digital interactions from customers, or potential customers, having que...Show moreLast updated: 19 hours ago
    • Promoted
    Clinical Supervisor - Community Based Therapy- Problem Sexual Behaviors

    Clinical Supervisor - Community Based Therapy- Problem Sexual Behaviors

    Applewood CentersUnionville Center, OH, US
    Full-time
    Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties.Dedicat...Show moreLast updated: 5 days ago
    • Promoted
    Store Supervisor - #740

    Store Supervisor - #740

    Sheetz, IncAshville, OH, US
    Full-time
    Ready for a career with limitless growth opportunities at a company that PROVES they value you, every single day? If you are a self-motivated, dependable and efficient employee with a positive atti...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    eBilling Supervisor (Remote)

    eBilling Supervisor (Remote)

    USA JobsGrove City, OH, US
    Remote
    Full-time
    Williams Lea by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled adm...Show moreLast updated: 19 hours ago
    • Promoted
    RETAIL MANAGER IN TRAINING

    RETAIL MANAGER IN TRAINING

    Licking & Knox GoodwillFredericktown, OH, US
    Full-time
    Store Manager in Training-Knox County.Licking / Knox Goodwill Industries, Inc.Full Time Position – 40 hours a week.Schedule : Depends on the need of the store you are working in.Availability : Mu...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Customer Service Supervisor

    Retail Customer Service Supervisor

    TJXReynoldsburg, OH, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 30+ days ago
    • Promoted
    Retail TJ Maxx Customer Service Supervisor Full-Time

    Retail TJ Maxx Customer Service Supervisor Full-Time

    TJXPlain City, OH, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 30+ days ago
    • Promoted
    Intensive Home Based Treatment Therapist

    Intensive Home Based Treatment Therapist

    Applewood CentersUnionville Center, OH, US
    Remote
    Full-time
    Applewood Centers is a private, nonprofit agency providing mental health services, social services and education to children, adolescents and families living in Cuyahoga and Lorain counties.Dedicat...Show moreLast updated: 5 days ago
    • Promoted
    Retail TJMaxx Customer Service Supervisor - Full-Time

    Retail TJMaxx Customer Service Supervisor - Full-Time

    TJXPlain City, OH, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 30+ days ago
    • Promoted
    Service Supervisor

    Service Supervisor

    CintasLancaster, OH, US
    Full-time
    Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer ...Show moreLast updated: 30+ days ago
    • Promoted
    Packing Supervisor

    Packing Supervisor

    SupplyHouseLancaster, OH, US
    Full-time
    At SupplyHouse.Led by our core values of G < / strong...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Shift Leader

    Shift Leader

    sweetgreenPlain City, OH, United States
    Full-time +1
    A Healthier Future Starts With You.Every great team is led by a great leader.Shift Leaders help drive sweetgreen's values within the stores - creating an inclusive environment where all feel welcom...Show moreLast updated: 11 hours ago
    • Promoted
    eBilling Supervisor (Remote)

    eBilling Supervisor (Remote)

    RR DonnelleyColumbus, OH, US
    Remote
    Full-time
    Williams Lea by RRD is a global business support services company with over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative supp...Show moreLast updated: 5 days ago
    • Promoted
    • New!
    Sr. Manager, Customer Success

    Sr. Manager, Customer Success

    MCKESSONColumbus, OH, United States
    Full-time
    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl...Show moreLast updated: 21 hours ago