Contact Center QA Specialist

A company is looking for a Contact Center QA Specialist who monitors and evaluates customer interactions to enhance service quality.

Key Responsibilities :

Monitor calls, texts, and emails to provide actionable feedback for performance improvement

Deliver written reviews and reports related to quality assurance needs across departments

Participate in quality calibration and ongoing training initiatives

Required Qualifications :

Experience in quality assurance or related field

Ability to provide professionally written feedback

Commitment to supporting the development of team members

Ability to adapt to fast-paced and changing environments

Strong time management skills to meet deadlines