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Appointment Setter / Retention Specialist

Appointment Setter / Retention Specialist

Joyce Windows, Sunrooms & BathsCleveland, OH, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

In-Office Only – 100% Outbound Calls

About the Opportunity

Joyce Windows, Sunrooms & Baths is a well-established, family-owned home improvement company with a long history of helping homeowners upgrade their living spaces. We’re growing fast and looking for energetic, phone-savvy individuals to join our in-house call center team.

This is a full-time, in-office position focused entirely on outbound calls to potential and past customers. You’ll play a critical role in helping homeowners schedule their free design consultations and in reviving leads that previously went cold.

What You’ll Do

  • Make outbound calls to warm and hot leads—no cold calling required
  • Set in-home appointments for our sales team
  • Reconnect with past customers and leads to spark renewed interest
  • Overcome objections and build rapport quickly over the phone
  • Enter call notes and appointment details into our CRM system
  • Consistently hit daily and weekly goals for appointments and dials

Who We’re Looking For

  • Must have previous experience in outbound phone sales, telemarketing, or appointment setting
  • Strong communicator with confidence, energy, and resilience
  • Driven by results and able to handle rejection professionally
  • Organized and dependable—someone who shows up on time and ready to work
  • Comfortable working in a fast-paced, performance-driven environment
  • Basic computer proficiency for CRM and scheduling systems

    • What We Offer

  • Hourly base pay plus commission on every confirmed appointment
  • Performance bonuses for hitting or exceeding targets
  • Paid training and daily coaching
  • Opportunities for growth into lead or team supervisor roles
  • Positive, competitive team environment
  • Full-time schedule in a secure, climate-controlled office
  • Health and dental insurance options available

    • Schedule

  • Full-time, Monday through Friday and weekend shifts
  • Day and evening hours available
  • All work is performed on-site at our Berea, OH location

    • This Position is Perfect For You If :

  • You love being on the phone and don’t shy away from outbound calling
  • You’re money-motivated and thrive in a high-energy environment
  • You’re excited about helping homeowners connect with a trusted remodeling company
  • You want a stable position with real opportunity to grow

    • Apply Now

    If you're a phone pro who’s ready to work hard, earn big, and grow with a top-tier company—we want to meet you. Send us your resume today and start a rewarding new chapter with Joyce Windows, Sunrooms & Baths.

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    Appointment Setter • Cleveland, OH, US