Home Improvement Customer Service Representative
Ace Handyman Services West St. Louis CountySaint Louis, MO, US30+ days ago
Job type
- Full-time
Job descriptionCoordinate scheduling of appointments, and crew assignments. Maintain accurate records, including client files, and job documentation. Manage incoming and outgoing communications, including calls and emails. Review project plans, specifications, and customer needs to prepare accurate cost estimates. Source pricing for materials. Prepare and present written estimates and proposals to clients. Collaborate with sales and project management teams to ensure customer satisfaction. Track and update project costs, budgets, and change orders as necessary. Proven experience in office management and / or estimating in the construction or home improvement industry. Strong knowledge of residential construction methods, materials, and pricing. Excellent organizational and multitasking abilities. Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with estimating software is a plus (e.g., ServiceTitan). Exceptional communication and customer service skills. Valid driver's license and reliable transportation for site visits. Experience working with homeowners and a basic understanding of residential building codes. Familiarity with CRM systems and project management tools. Competitive salary and benefits package Opportunities for growth and professional development Supportive team environment Paid time off and holidays Health Insurance
Job Description
Job Description
Benefits :
- 401(k) matching
- Competitive salary
- Paid time off
Job Title : Customer Service Representative
Location : Ballwin, MO
Job Type : Full Time
Salary : $18.00 - $20.00 Per Hour
Reports To : Owner
About Us :
Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. We are committed to delivering high-quality craftsmanship and excellent customer service. We're looking for a reliable and detail-oriented Customer Service Representative to join our growing team.
Position Summary :
The Customer Service Representative plays a dual role in the organization, managing day-to-day office operations while also providing accurate project estimates for residential home improvement jobs. This role requires excellent organizational skills, strong communication, and a solid understanding of construction and home improvement processes.
Key Responsibilities :
Office Management :
Estimating :
Qualifications :
Preferred Qualifications :
What We Offer :
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Customer Service Representative • Saint Louis, MO, US
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