Onsite Maintenance Engineer

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities :

• Responsible for identifying defective or failed equipment and take ownership to resolution
• Management of small projects work as defined in the scope of services
• Interacting with client and providing technical reports
• Highlighting to the client and Regional maintenance manager immediately any issues that may impact the client's multimedia estate
• Work with client support departments and Supplier Account Managers to provide proper resolution options
• Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems
• Perform remote troubleshooting for local and regional offices
• RMA Hardware in line with asset management guidelines
• Collaborate with internal / external teams in a professional manner that reflects the values of AVI-SPL
• May be asked to travel to following sites - New York City, NY and Purchase, NY
• Must be flexible to work after hours and weekends when required
• Understand and adhere to local safety standards for all site duties

WHAT WE'RE LOOKING FOR

Must-Haves :

Nice-To-Haves (Certifications) :

WHY YOU'LL LIKE WORKING HERE

MORE ABOUT US

AVI-SPL is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA / Disabled / Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Pay Type

Min Base

Max Base

Hourly

$38.46 / hr

$48.08 / hr