STAFF SERVICES MANAGER II (SUPERVISORY)

Job Description and Duties

you would need to re-apply under this new Job Control, JC-480774 in order to be considered.

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role :

The Section Chief, Policy & Operations will act in a "chief of staff”-like role for the Health Care Financing Deputy Director’s Office – leading a small team of analysts to provide executive-level policy analysis, support strategic decision-making, and improve program operations. Health Care Financing at DHCS designs how we pay health care providers and health plans to economically and efficiently purchase health care services and align financial incentives to improve outcomes. Health Care Financing has over 300 staff and directs payment policy totaling over $150 billion annually for 15 million Californians.

The candidate must bring strong technical expertise to guide and mentor staff in producing high-quality quantitative analyses—such as fiscal models and cost-benefit evaluations—and distilling complex findings into clear, concise, and executive-ready written products. Familiarity with state and federal health care policy, particularly Medi-Cal / Medicaid, is preferred. However, candidates with robust analytical experience in other policy areas—such as social services, education, energy, or transportation—who are eager to learn and apply their skills to health care financing are encouraged to apply. The ideal candidate will bring professional experience and possess the analytical and technical skills typically acquired through graduate-level training in Public Policy, Public Health, Economics, or a related field.

This recruitment is for the inaugural Section Chief, offering the exciting opportunity to recruit and build out a new policy team. Furthermore, the Section Chief will lead the modernization of an existing administrative services unit to better support the Deputy Director’s Office and operating divisions.

Have questions and / or need assistance? Contact , we are here to help walk you through the state hiring process!

This position is subject to the Department's Conflict of Interest Code and filing a Statement of Economic Interests (Form 700) when assuming this position, annually by April 1, and when leaving this position.

This advertisement has been posted as "Until Filled". Application review cut-off dates are on the first and third Monday of every month. If a Monday falls on a holiday, then the deadline to apply will be extended to the next day.

You will find additional information about the job in the .

Working Conditions

This position offers a hybrid work schedule as outlined in the telework information section below; the amount of telework is based on the operational business needs. Beginning July 1, 2025, pursuant to Executive Order N-22-25 issued March 3, 2025, and California Department of Human Resources (CalHR) Statewide Guidance issued March 13, 2025, DHCS team members generally will be required to report in-person a minimum of four days per week unless exempted / excepted.

Special Requirements

Simple Application Steps :

If you are interested in this position, complete the following simple steps :

1. Review the education and experience minimum qualifications (MQ’s) of the Staff Services Manager II Staff Services Manager Series - CalHR. See the Minimum Requirements section below.

2. Complete the statement of qualifications by clicking “Apply Now” above. See below for detailed application instructions.

3. Submit your application package with all required documents - see the "Required Application Package Documents" section below.

4. Once you have applied, take the Staff Services Manager II 9PB16.PDF (ca.gov) Examination.

Statement of Qualifications Requirement Section :

Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position.

The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.

The SOQ must be typewritten on letter-sized paper (8.5" x 11") and submitted as a Microsoft Word or Adobe PDF file.Responses must use no smaller than a 12-point font, single-spaced and be no more than two (2) pages in length. Additional pages will not be reviewed. Each page must be identified by full name in the top right corner. Responses must be complete, specific, clear, and concise.

Questions :

1. What skills, qualifications, and experience make you an ideal candidate for this role, and why does this role specifically interest you?

2. Describe a specific experience where you developed a quantitative policy analysis (such as a fiscal impact model, cost-benefit analysis, or economic forecast) and communicated the findings of this analysis (such as in a report or presentation). Describe the techniques and methodologies you used.

3. Describe a specific leadership experience where you managed a new project, improved program operations, and / or developed a new team. Include specific examples of your leadership methods and their impact on your team.

California State Civil Service Employee Benefits Summary Benefit Description​ ​Additional Information ​ New Employee Benefits Orientation Page

Summary review of benefits available to you as a new State Civil Service employee. ​ State Civil Service Act

Review the benefits and protections provided to State Civil Service employees through the State Civil Service Act.

Salaries and Civil Service Pay Scales

Information regarding salary ranges for State Civil Service employees, as well as the Civil Service Pay Scales, the official salaries for all state jobs.

Represented Employee Bargaining Contracts

Review the specifics of represented state employee collective bargaining contracts.

Retirement

Learn more about the defined benefit plan that is offered to state employees through the California Public Employees' Retirement System (CalPERS) based on years of service, age and final compensation. CalPERS also offers disability retirement, partial service retirement, and death benefits for eligible employees.

401(k) and 457(b) Plans (Savings Plus)

Offers a voluntary benefit that allows you to contribute to both a 401(k) and a 457(b) plan to enhance your retirement benefit. This allows you to contribute, through payroll deduction, up to twice the amount available to the private sector and most public sector employees. You can contribute on both a pre-tax and an after-tax designated Roth basis that offers you the opportunity to take advantage of tax savings now and in the future.

California State Civil Service Employee Benefits Summary - Specific Benefits ​Specific Benefits ​Additional Information

Cash In Lieu of Health and / or Dental Benefits (Cash Option)

Allows you to receive cash in lieu of state-sponsored health and / or dental benefits insurance if you have other qualifying medical and / or dental coverage through a spouse, domestic partner, parent or other source.

Common Carrier Travel and Accident Insurance – for Excluded Employees Only

Offers employer-paid accidental death and dismemberment insurance to managers, supervisors and other specified employees who travel on state business.

Commute Program

Voluntary benefits that subsidize commuting expenses for eligible employees who commute to and from work using public transportation, vanpools, or bicycles.

Consolidated Benefits (CoBen)

Provides a benefit allowance, rather than specific contribution amounts for health, dental and vision benefits. You may receive additional taxable income each month, depending on the total cost of the benefit plans you choose.

Consolidated Omnibus Budget Reconciliation Act (COBRA)

Continuation of health, dental, and vision insurance coverage as well as medical reimbursement account for employees and eligible dependents who involuntarily lose coverage.

Death Benefits

Benefits available to legal survivors and / or designees of state employees; see "Planning Ahead" handbook.

Planning Ahead Handbook | ​Dental Benefits

Offers you and your dependents preventive, basic and major dental care coverage through one of several dental plans.

Employee Assistance Program

Employer-paid program offers free professional and confidential short-term counseling and referral services to employees and their eligible dependents, as well as valuable information on a variety of topics including financial, legal, and wellness.

• 866) EAP-4SOC

California State Civil Service Employee Benefits Summary Benefit Description​ ​Additional Information

Group Legal Services Insurance

Voluntary, employee-paid plan that provides comprehensive legal coverage designed to meet most common personal legal needs. Available to eligible employees and their eligible dependents.

Group Long-Term Disability Insurance – For Excluded Employees Only

Voluntary, employee-paid plan that replaces a portion of the employee's income in the event the employee is unable to work for six months or longer due to a covered illness or injury.

Health Benefits

Offers you and your dependents a broad range of health insurance plans with the state paying a portion of the premium. CalPERS administers this coverage.

CalPERS Health and Wellness

Promotes a work environment that encourages healthy lifestyle choices, decreases the risk of illness and disease and enhances employee effectiveness and well-being.

Long-Term Care Program

Offers coverage through CalPERS for a chronic illness, frailty of old age, or a serious accident. Available to all California public employees, retirees, and their eligible family members.

Part-time, Seasonal, and Temporary Retirement Program

Offers a retirement savings program for part-time, seasonal and temporary employees who are not covered by CalPERS or Social Security.

Reimbursement Accounts

Allows you to set pre-taxed money aside in a reimbursement account to pay for certain kinds of medical and dependent care expenses. You can increase your take home pay and decrease your taxable income.

Third-Party Pre-Tax Parking Reimbursement Account Program

Allows you to deduct a specific pre-tax amount for work-related parking fees from your pay. Available to employees who drive a personal vehicle to work or to a location from which the employee commutes to work and pays for parking.

Vision Benefits

Employer-paid benefit that offers you and your dependents an annual eye examination and an allowance for frames and lenses. An enhanced vision plan is also available which provides higher allowances for certain materials and other benefits.