Audio Visual Technician

Audio-Visual Administrator

Pella, Iowa

JOB SUMMARY :

Responsible for administering, maintaining, and optimizing Microsoft Teams meetings and conferencing solutions across the enterprise. This role ensures reliable, high-quality audio and video experience for on-site and remote team members. Duties include setup and configuration of Teams meeting devices, troubleshooting audio / video issues, supporting live events, and working with various teams including our preferred AV partner. Providing support and recognized as a subject matter expert in Teams conferencing and AV support for all Pella sites.

RESPONSIBILITIES

• Install, configure, and maintain Teams meeting devices and conferencing solutions with assistance from preferred vendors
• Partner with Corporate Communications team on planning and execution of large events (i.e. Quarterly Forum)
• Advise business partners and executive admins on best practices for hosting events
• Customer minded approach with ability to react quickly to time sensitive situations
• Monitor performance of Teams meetings and AV setups; implement tuning strategies to ensure high-quality experiences
• Design and manage backup, recovery, and high availability solutions
• Collaborate with development and infrastructure teams to optimize meeting workflows and device configurations
• Create and maintain documentation for Teams and AV setups
• Perform capacity planning, forecast future needs, and work to eliminate outdated conferencing equipment
• Manage backup planning and testing for critical conference rooms
• Stay current with Teams conferencing features, AV best practices, and emerging collaboration technologies
• On-call support and maintenance during and after normal business hours as well as weekends (as needed)

RESPONSIBILITY BREAKDOWN

Percentages represent guidelines only; may vary by position and fluctuate due to changing business needs.

1. 50% – Ensure reliable, secure, and high-performing Teams meeting and AV environments. Quarterly Forums, department meetings, corporate events, and other events / meetings / sessions conducted at corporate meeting spaces.

2. 20% - General support (troubleshooting Teams meetings, audio / video issues, device installations, etc.) and training of end users.

3. 15% – Backup, recovery, and high availability for conferencing systems. Implement and manage strategies for data protection and uptime in AV environments.

4. 10% – Documentation and compliance. Maintain accurate records of Teams meeting setups, AV configurations, policies, and procedures.

5. 5% – Capacity planning and monitoring. Track usage trends, forecast future needs, and eliminate outdated conferencing equipment.

TECHNICAL AND FUNCTIONAL SKILLS

REQUIRED QUALIFICATIONS