Bar Server

JOB SUMMARY

The Hilton Southlake Town Square is proud to be one of Hilton’s most prestigious properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a Connie Award-winning hotel, we offer beautifully appointed guest rooms and over 28, square feet of flexible meeting space, all overlooking the vibrant Southlake Town Square. At Hilton Southlake, we also take care of our team. Enjoy employee discounts at Hilton Hotels & Resorts, a Quarterly Team Member Celebration , and our Employee of the Quarter Program . Plus, we offer complimentary meals and a fun, supportive work environment.

Join us and be a part of something truly special!

ESSENTIAL JOB FUNCTIONS

At The Henley, the Food & Beverage Server is a key ambassador of our elevated dining experience. This role is responsible for warmly welcoming guests, accurately taking and delivering food and beverage orders, and ensuring each interaction reflects our commitment to gracious hospitality. Service must be timely, professional, and infused with genuine care, resulting in consistently high guest satisfaction and memorable moments that reflect The Henley’s refined standards.

This description outlines the primary responsibilities and qualifications for the role. It is not intended to include all duties or requirements that may be necessary now or in the future. As The Henley operates 24 hours a day, 7 days a week, operational demands may require flexibility in shift days, start times, and hours worked per week.

• Greet the guests in a friendly and courteous manner and explain any specials and / or restaurant promotions for guest awareness.

Check station before, during and after shift for proper set-up and cleanliness.

Record the details of the order from the guests, repeating the order to the guests to check for accuracy.

Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.

When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.

Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

Replenish beverages as necessary and check with guests for overall satisfaction.

Market and serve upon request any desert items or specialty coffees.

Supplement the bus help in clearing and resettling the tables.

Perform all assigned side work to include replenishing condiments and restocking.

Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.

Present the check to guest promptly.

Adheres to all company policies and procedures.

Follows safety and security procedures and rules.

Knows department fire prevention and emergency procedures.

Utilizes protective equipment.

Reports unsafe conditions to supervisor / manager.

Reports accidents, injuries, near-misses, property damage or loss to supervisor / manager.

Provides for a safe work environment by following all safety and security procedures and rules.

All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).

Perform any related duties as requested by supervisor / manager.

Assists other Restaurant Personnel when needed.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

Hold a current Food Handler Card or in the process of being certified

Hold a valid TABC license

Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.

Knowledge of the appropriate table settings and service ware.

Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.

Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.

Ability to remember, recite and promote the variety of menu items.

Ability to operate beverage equipment, e.g., coffee maker.

PHYSICAL DEMANDS

Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.

Lifting Fifty pounds maximum.

Constant standing & walking required.

Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Benefits

(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Room Discounts

Employee Food and Beverage Discounts