Senior Manager, Capabilities - Operational Risk Management (ORM) Transformation

Capabilities Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Capabilities Manager will support the development, enhancement, and implementation of technology, capabilities, reporting, and product strategies within the Global Risk and Compliance organization. This role focuses on contributing to operational risk transformation by assisting in aligning business needs with technological solutions while ensuring scalability, regulatory compliance, and innovation. The Manager will work closely with stakeholders across risk, compliance, and IT to help deliver effective tools, reports, and systems that enhance the risk management framework.

Key Responsibilities :

• Lead collaboration with business and technology teams to define detailed user stories, ensuring functional and non-functional requirements are well-documented
• Oversee User Acceptance Testing (UAT) planning and execution, guiding teams in the development of test cases, coordinating with end-users, and validating that system enhancements meet business and regulatory requirements
• Drive the design and definition of risk management solutions and reporting by advising on strategic architecture choices and aligning cross functional stakeholders
• Lead the delivery of risk and compliance technology capabilities that strengthen the operational framework, with a focus on proactive risk identification, monitoring, reporting, and controls effectiveness
• Shape and execute product strategies that advance operational risk system capabilities, ensuring alignment with broader risk transformation objectives
• Coordinate and help prioritize a portfolio of technology initiatives that enhance risk data management, workflow automation, and regulatory compliance tools
• Support the integration of advanced technologies such as AI, machine learning, and data analytics within operational risk management processes
• Ensure risk and compliance technology solutions adhere to regulatory standards and adapt to evolving global requirements
• Support the integration of risk management systems across the organization, facilitating comprehensive risk reporting and insights for senior management
• Stay informed on industry trends, innovations, and best practices to contribute to continuous improvement in risk and compliance capabilities

Qualifications :

7 years of experience in operational risk management, compliance, or risk technology, with a background in supporting capabilities and product strategy initiatives.

Prior experience in designing / architecting / implementing complex risk management solutions.

Experience in Agile / Kanban methodologies, creating and prioritizing user stories and tasks for multiple projects in a dynamic environment.

Experience in performing UAT, writing test-cases for various scenarios, performing product reviews / certifications, etc.

Experience in coordinating risk transformation projects, particularly in assisting with the implementation of large-scale technology platforms.

Familiarity with developing product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements.

Strong understanding of global risk management frameworks and financial industry regulations, including Basel, SOX, and CCAR.

Experience working with technological solutions in risk and compliance, including AI, machine learning, and advanced analytics.

Proven ability to collaborate with cross-functional teams and work with senior stakeholders to align technology initiatives with business objectives in risk management.

Strong analytical and problem-solving skills, with the ability to assess complex risk environments and contribute to effective solutions.

Excellent communication and collaboration skills, with the ability to support teams and present risk management insights to stakeholders.

A bachelor's degree in Risk Management, Business, Technology, or a related field is required.

Salary Range : $103,750.00 to $174,750.00 annually bonus benefits.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.