Medical Assistant (Front Office) San Marcos, CA

Job Description

Job Description

BFF Medical Wellness Clinic

About BFF

We’re a membership-based functional medicine and aesthetics clinic focused on proactive health, body composition, and concierge-level care. We’re a young, growing practice with high standards, a warm vibe, and real opportunities to grow with us.

Role Snapshot

This is a patient-facing, flow-driving Medical Assistant role. You’ll coordinate front-to-back clinic operations, support providers, perform IM / SQ injections and venipuncture , educate patients on our membership model , and keep visits smooth, timely, and reassuring.

What You’ll Lead

Clinic Flow & Patient Experience : Room patients, take vitals, prepare treatment spaces, and keep schedules on time; set a calm, confident tone.

Patient Education : Explain membership benefits, processes, and next steps; reinforce care plans and home instructions with clarity.

Clinical Support (per provider orders & clinic protocols) :

IM / SQ injections (e.g., vitamins, meds)

Venipuncture / phlebotomy and specimen handling

Point-of-care tests, medication and supply prep, clean room turnover

Documentation & Follow-Through : Update EMR accurately, queue orders, manage task lists, and close loops—no drop-offs.

Communication Hub : Professional phone, text, and in-person communication; coordinate follow-ups and series appointments.

Safety & Compliance : HIPAA, infection control, sharps safety, and checklists; maintain spotless rooms and equipment readiness.

Operational Rhythm : Opening / closing routines, inventory cues, event support, review invitations, and brand-forward presentation.

You’ll Thrive Here If You Are

Confident & Composed : You lead conversations, de-escalate stress, and perform reliably under pressure.

A Standout Communicator : Clear verbal ability, active listening, professional vocabulary, excellent bedside manner.

Adaptable & Quick-Learning : You pick up new systems, protocols, and clinical language fast.

Detail-Obsessed Finisher : You follow through, document precisely, and prevent small misses from becoming issues.

Curious & Growth-Oriented : You ask smart questions, welcome feedback, and enjoy expanding scope as the clinic scales.

Passionate About Proactive Health : You love helping people feel and function better—not just “processing visits.”

Qualifications (California)

Medical Assistant training / certificate required; MA certification (CCMA, CMA, RMA) preferred.

Proven competency with IM / SQ injections and venipuncture / phlebotomy in