Customer Service Guide (Public Benefits Specialist Entry)

Initial Posting Date :

11 / 19 / 2025

Application Deadline :

11 / 26 / 2025

Agency :

Department of Human Services

Salary Range : $3705 - $4833

Position Type : Employee

Position Title :

Customer Service Guide (Public Benefits Specialist - Entry)

Job Description :

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Starand our vision for a positive RiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial / ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Step into a role where your efforts directly empower Oregonians to rise above povertybecome a key player and facilitate access to vital services that foster equity and well-being.

As a Customer Service Guide you will work in-person in our Springfield Branch assisting Oregonians. This position is not eligible for remote work.

Summary of Duties

As a Customer Service Guide (Public Services Specialist Entry) you will :

• Be the first face of contact in most offices for customers either entering the physical office or virtually through the online application portal or telephone communication.
• Contribute to the welcoming environment as families interact with the department.
• Greet and assist Oregonians through a trauma-informed lens.
• Work with Oregonians who are applying for programs such as medical cash for families (TANF) Domestic Violence services food benefits (SNAP) childcare assistance (ERDC) and long-term care services in-person by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.
• Work within a team that collaboratively rotates tasks to support the business needs of the office.

Minimum Qualifications

Essential Attributes

We are looking for candidates with :

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

Background Checks and Requirements

Benefits

Employment Preference

Veterans preference :

General Information

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.

Required Experience :

IC

Key Skills

Customer Service,Fmla,HIPAA,Microsoft Outlook,Benefits Administration,HRIS,Payroll,Employment & Labor Law,ADP,Human Resources,Phone Etiquette,Workday

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 3705 - 4833