Office Assistant | Pasadena, CA (In-Office)

Office Assistant | Pasadena, CA (In-Office)

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

A stable and consistent work environment in an office setting

A training program to learn how to help employees and customers from some of the world's most reputable brands

An assigned mentor and manager who will guide you on your career journey

Career development and promotional growth opportunities through increasing responsibilities

A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs

PRIMARY PURPOSE OF THE ROLE :

To provide excellent customer service and internal support to an assigned team.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic candidates to fill a variety of roles including, contact center representatives, disability coordinators and client service coordinators. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

OFFICE LOCATIONS

Pasadena, CA

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

Provide excellent customer service to external customers and internal support to an assigned team

Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed

Provide detailed notes on phone calls, and track and code documentation according to standard processes

Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels

Resolve issues with one call / one-person responses

Investigate customer feedback

Track trends

Assist with developing corrective / preventative actions

Perform administrative tasks

QUALIFICATIONS

Education & Licensing : High school diploma or GED required

Skills : Strong oral and written communication, computer literate including Microsoft Office, organizational skills required

Experience : Clerical or customer service experience or equivalent combination of education and experience preferred

TAKING CARE OF YOU

Entry-level colleagues are offered a world class training program with a comprehensive curriculum

An assigned mentor and manager that will support and guide you on your career journey

Career development and promotional growth opportunities

A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.