Executive Experience International Consultant

Executive Experience International Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The HQ Innovation Center is where the world's most influential executives come to reimagine the future. Here, Fortune 500 leaders sit shoulder-to-shoulder with ServiceNow executives and thought leaders to tackle their most pressing challenges and uncover transformational opportunities. We've redefined the executive experience : shifting from sales-led, transactional meetings to facilitator-led conversations, curated narratives, and interactive demos anchored in customer transformation goals. Every touchpointbefore, during, and after the visitis designed to surprise, delight, and inspire.

We are seeking an International Executive Experience Consultant dedicated to supporting international visitors at our Santa Clara HQ. This is not a traditional program management role. You'll be at the center of a completely reimagined engagement strategy, where adaptability, influence, and trusted relationships are as critical as flawless execution. Because this role partners closely with teams and executives across multiple regions, it requires flexibility and thoughtful time management to effectively collaborate across time zoneswhile also maintaining balance and healthy work-life integration.

What You'll Do :

• Design & Orchestrate Executive Experiences : Lead the end-to-end design and execution of high-stakes international briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals.
• Influence & Inspire Change : Help shift organizational mindsets from legacy, slide-heavy briefings to an innovation-led, facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders.
• Build Trust Across the Organization : Forge strong relationships with international account teams, C-level executives, product evangelists, and cross-functional partners around the globe. Serve as a trusted advisor who balances the needs of customers with ServiceNow's strategic priorities.
• Adapt to Global Time Zones : Collaborate with international consultants, coordinators, and speakers across regions. Flex work hours to align with global schedules while maintaining strong boundaries for sustainable work-life integration.
• Localize the Experience : Apply cultural sensitivity and emotional intelligence to tailor engagementsensuring international executives feel respected, understood, and valued with elite hospitality that reflects their cultural norms.
• Navigate Complexity & Ambiguity : Thrive in a fast-paced, evolving environment where program standards are still being defined. Anticipate challenges, proactively address risks, and adapt seamlessly as priorities shift.
• Elevate Customer-Centric Storytelling : Translate global customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partnernot a vendor.
• Champion Program Excellence : Uphold and evolve program standards, mentoring peers and partners worldwide to deliver world-class engagements that differentiate ServiceNow from competitors.

Why Join Us?

As an International Executive Experience Consultant, you will play a pivotal role in shaping how global leaders experience ServiceNow innovation at our Silicon Valley HQ. You'll have the opportunity to :

If you thrive in global, multicultural environments and have the flexibility to work across time zones while delivering elite executive experiences, we'd love to hear from you.

For positions in this location, we offer a base pay of $111,700 - $195,500, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.