A company is looking for a Technology Support Manager (Flex Location / Remote).
Key Responsibilities
Lead and manage the Level 2 Technology Support team for effective resolution of technical issues
Oversee vendor-managed Level 1 support team, ensuring adherence to quality standards and SLAs
Direct the design and improvement of support processes and tools to optimize service quality
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field required
5+ years of experience in technical support or IT service management, with at least 3+ years in a supervisory role
Experience managing multi-tier support organizations, including vendor-managed teams
Hands-on experience with enterprise ticketing and ITSM platforms preferred
Familiarity with AI-driven support technologies is a plus
Technology Support Manager • Chattanooga, Tennessee, United States
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