Director of Customer Success - Identity Security - West

Job Description

Job Description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

Location : United States – Preferably El Segundo, CA. We offer flexibility for exceptional West Coast remote candidates.

Director of Customer Success : The Strategic Architect of Enterprise Value

The Mission : Lead Scale in a Mission-Critical, High-Stakes Domain

Are you a proven, hands-on Customer Success leader with deep, mission-critical expertise in Cybersecurity and Identity and Access Management (IAM) ? We are seeking a strategic driver —a fearless leader —to take command of our West Coast Enterprise Customer Success team.

This is an organizational accelerator—it's where leadership careers are forged in a high-octane, high-stakes environment. You will take charge of the post-sales strategy for the world's largest organizations, thriving on the challenge of a high-velocity environment where success is forged by navigating C-suite politics, driving consensus from our HQ, and delivering consequential results.

You will lead and scale a team that delivers maximum product adoption, greater customer happiness, retention, expansion , and a growing base of enterprise advocates eager to recommend Saviynt.

The Impact You'll Make : Drive Strategy, Own the Outcomes

• This role goes far beyond management; you will be the strategic operator responsible for ensuring our enterprise customers achieve measurable business outcomes, translating their Identity and Cyber Security challenges into definitive success stories.

Strategic Leadership & Internal Resiliency

Domain-Driven, High-Velocity Execution

What You Bring : Your Unstoppable Edge

Location :  West Coast – Preferably El Segundo, CA (working out of our HQ).

Benefits

Does your experience in cybersecurity and IAM leadership align with a passion for driving customer value and loyalty? If so, we encourage you to apply.

You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

If required for this role, you will :

Data Classification, Retention & Handling Policy

Incident Response Policy / Procedures

Business Continuity / Disaster Recovery Policy / Procedures

Mobile Device Policy

Account Management Policy

Access Control Policy

Personnel Security Policy

Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.