Account Specialist

About the Role

Be the connector between our customers and operations-where strategy meets service. We're seeking a proactive Customer Account Specialist who thrives on building strong client relationships, solving problems before they start, and owning the post-sale customer experience. You'll be the go-to partner for key growth accounts-ensuring orders run smoothly, expectations are met, and our customer satisfaction stays top-tier.

What You'll Own

• Account Management: Own the full lifecycle of assigned accounts-monitoring order trends, forecasting demand, managing inventory needs, and processing accurate orders

• Customer Documentation: Maintain detailed account profiles and product files to ensure seamless service and up-to-date insights

• Relationship Building: Serve as the day-to-day point of contact for customers-strengthening trust, resolving challenges, and becoming an extension of their team

• Operational Excellence: Recommend process improvements that drive service excellence, operational efficiency, and on-time delivery

• Strategic Collaboration: Partner closely with Manufacturing and Sales to align on timelines, production priorities, and account growth opportunities

• Voice of the Customer: Represent customer needs internally and escalate concerns proactively to ensure quick resolution

• Customer Visits: Travel as needed to build partnerships and strengthen face-to-face engagement

• Team Support: Jump in to support teammates and cross-functional teams when needed-collaboration is key

What You Bring

• Bachelor's degree or equivalent experience (BA in Business, Supply Chain, or related field a plus)

• 3-5 years of experience in customer account management, supply chain, operations, or commercial support

• Proven ability to manage multiple priorities and deadlines with accuracy and grace under pressure

• Strong communicator with excellent interpersonal, written, and verbal skills

• Advanced skills in Excel, CRM platforms, and Google Workspace

• A solution-oriented mindset-you see challenges as opportunities and respond with clarity and confidence

Why Join Us?

• Strategic role with impact - Own critical accounts and help shape the customer experience

• Cross-functional collaboration - Work closely with Sales, Operations, and Manufacturing

• Professional growth - Gain exposure to commercial strategy, customer success, and operations

• People-first culture - You'll be supported, empowered, and recognized for your contributions

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.