Medical Receptionist
The Medical Receptionist serves as the first point of contact for patients and visitors, providing a warm, professional, and efficient experience. This role is responsible for greeting and directing patients, managing a high volume of incoming calls, and ensuring smooth patient flow throughout the office. The Medical Receptionist also supports daily administrative operations, maintains organized records, and collaborates closely with clinical staff to ensure timely and effective patient care.
Key Responsibilities:
- Greet patients, clients, and visitors in a friendly and professional manner.
- Answer incoming calls, route messages, and respond to patient inquiries or concerns, directing them to the appropriate staff member when needed.
- Monitor and manage patient flow; alert the Operations Director/Assistant Director of delays, issues, or scheduling concerns.
- Notify dental assistant or clinical staff when patients arrive for their appointments.
- Provide administrative support by preparing, editing, and formatting documents in Microsoft Word and Excel.
- Maintain meeting room schedules and assist with calendar coordination.
- Sort, distribute, and manage incoming mail and packages.
- Perform general office duties including filing, scanning, data entry, and other administrative tasks as assigned.
- Maintain a clean and organized reception and waiting area.
- Deliver excellent customer service, ensuring patients feel welcomed, supported, and informed.
- Assist with basic insurance or billing inquiries, including dental or medical coverage verification as needed.
Skills & Qualifications:
Required Skills:
- Strong customer service and communication abilities
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Ability to multitask and work in a fast-paced environment
- Excellent organizational and time-management skills
- Professional demeanor with strong interpersonal skills
- Comfort managing a high volume of patient traffic (up to 250 individuals daily)
Preferred Skills:
- Experience with medical or dental reception
- Familiarity with dental insurance or medical insurance processes
- Prior experience in a healthcare, dental, or high-volume administrative setting
Experience Level: Intermediate
Job Type & Location: This is a Contract to Hire position based out of St. Louis, MO.
Pay and Benefits: The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a fully onsite position in St. Louis, MO.
Application Deadline: This position is anticipated to close on Mar 6, 2026.