Senior Sales Associate

Senior Sales Associate

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

To be a Senior Sales Associate at Mulberry you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.

What we need from you :

You will always be customer focused :

• You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging customer experience in your store and inspire your colleagues to also.
• You will develop and maintain key customer relationships using in store CRM tools to support you and your colleagues.
• You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.

You will help to develop the best team :

You will be responsible :

You will be environmentally conscious :

Culture :

Embrace and demonstrate the Mulberry values and behaviours : honesty, dynamism, and a community-oriented spirit.

Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.

Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability :

As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses 'Five C's' strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.

Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.