Demo Location / Position
Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.
- Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.
- Must be able to perform major life activities : Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
- Must be able to push or pull 60 pounds and lift and / or carry 30 pounds.
- Must be able to stand for eight hours, bend, stretch, reach.
- Must be able to see and hear.
- Must be able to speak and read English, the ability to communicate in another language may be helpful.
- Must display professionalism, honesty and trustworthiness at all times.
Knowledge in :
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.Frequent Stay ProgramReservations procedures including cancellations and “walking” guestPhone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.PIed29458f4750-30511-34951869