Solution Consultant - Managed IT Services

Job Description

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud / datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such clients, aligning with Teceze’s service lines.

Role essence : A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud / datacenter, and cybersecurity domains.

Primary responsibilities :

• Solution design and architecture : Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB / MSP needs.
• Service delivery leadership : Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management.
• Platform and technology scope : Digital workplace services (end-user devices, collaboration tools, unified communications, remote / mobile workforce enablement); infrastructure and network (LAN / WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS / PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications.
• Security and compliance : Build security-by-design into solution proposals; incorporate best practices for data protection, vulnerability management, IAM, SOC / IR readiness, and regulatory requirements relevant to SMBs (e.g., HIPAA, PCI-DSS, GDPR nuances as applicable).
• Customer engagement and discovery : Conduct customer workshops, requirements gathering, current-state assessments, risk analyses, ROI / tco analysis, and roadmaps that translate business outcomes into concrete IT capabilities.
• Commercial ownership : Collaborate with sales on proposal development, scoping, pricing constructs, RFP / RFI responses, and executive-level communications; create compelling business cases grounded in the value of reduced downtime, improved productivity, and scalable future-state architectures.
• Governance and risk management : Define program governance, risk registers, milestone plans, and success metrics; ensure alignment with customer expectations and Teceze delivery standards.
• People and skills development : Mentor delivery teams on solutioning methods, best practices, and standardized templates; promote cross-functional collaboration among NOC / SOC, project managers, security engineers, and cloud specialists.
• Market and partner alignment : Stay current with vendor roadmaps, certifications, and partner ecosystems; map capabilities to client needs and leverage partner solutions (MS 365 / Azure, VMware / Hyper-V, AWS / Azure / GCP, cybersecurity platforms, networking gear) to build repeatable, scalable offerings.
• Required experience and capabilities :
• 8–15+ years in IT services, consulting, or MSP environments with hands-on delivery experience across digital workplace, infrastructure, cloud / datacenter, and cybersecurity.
• Demonstrated success in presales solutioning and end-to-end service delivery for small to mid-market organizations in the USA.
• Strong hands-on technical fluency across :
• Digital Workplace : device management, endpoint security, collaboration suites, VDI / RDI, remote work enablement.
• Infrastructure & Networking : data-center design, virtualization, storage, backups, disaster recovery, networking (LAN / WAN, SD-WAN), cloud connectivity.
• Cloud and Datacenter : IaaS / PaaS migrations, cloud governance, hybrid architectures, cloud security.
• Cybersecurity : threat prevention / detection, IAM, endpoint protection, SOC-oriented operations, incident response planning.
• Solution architecture and proposal skills : ability to translate business needs into standardized reference architectures, bill of materials, and delivery plans; fluent in cost models and ROI justification.
• Delivery excellence : familiarity with ITIL-based processes, service catalogs, transition-to-live, and ongoing service improvement programs.
• Communication and leadership : excellent stakeholder management, executive-level presentation, and the ability to lead cross-functional teams.

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