Confidential Administrator - Claims

Confidential Administrator - Claims

We're one of the country's largest energy companies, with a vision of powering a future where people use less energy, and it's cleaner, safer and delivered more reliably than ever. We're also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you'll have the stability and exciting opportunities that come with being a Fortune 500 company along with a supportive, friendly work environment where your contributions are valued.

We know life isn't one-size-fits-all, and neither is work. That's why we offer flexible work options depending on the role. In support of this model, roles have been categorized into one of three work location categories : 1. Onsite roles where employees are expected to be onsite daily. 2. Hybrid fixed roles that are a mix of remote work and onsite work fixed days each week 3. Hybrid flexible roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being : medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful career and help power and support our communities, we'd love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

This position reports to the Corporate Claims Supervisor - Systems & Support. (Corporate Claims resides in PSEG's Services Corporation, reporting to the Executive Vice President and General Counsel / Law Department.) Under the general direction of the Supervisor, position performs a variety of complex and specialized administrative, clerical and operational support assignments for the entire Corporate Claims department including :

Job Responsibilities

• Inputs and updates information on all active, open and closed claim files
• Handles calls / emails from claimants; elicits factual background info, and sets up case files for assignment and investigation
• Handles initial claim denials, and averts potential complaints from claimants
• Files cases when no additional handling or assigning is needed
• Handles calls from internal clients and designs claim assignment to the appropriate Corporate Claims Consultant / Specialist
• Handles the set up and assignment of cases for Litigation (Summons & Complaints, Subpoena & Records requests)
• Processes all incoming mail and intra-company correspondence and attaches pertinent back up material
• Processes financial transactions (e.g. claim checks) and routes to the appropriate level of management
• Process Billing & invoices as well as Cancel and Rebilling
• Prepares file documentation for Intra-Company Arbitration and decides inclusion of appropriate supporting case documentation
• Maintains supplies, and supports the Corporate Claims Organization with clerical and administrative request
• Upholds record retention on existing physical files (ex : Judgments / Minors)
• Provides support to the pole relocation function
• Extracts, prepares and updates Monthly adhoc reports (Electric, Gas, Financials)
• Assist Legal Department with processing Expense, Releases as well as obtaining W9 Forms
• Attends departmental meetings
• Directing customers calls / inquiries for non-claims related matters to the correct department for follow-up & resolution
• Training of new hires

Job Specific Qualifications

Desired