Sr Manager, Field Service Operations

Sr Manager, Field Service Ops Manager

Otis Elevator Company is searching for a highly motivated Sr Manager, Field Service Ops Manager to provide direction, support, and leadership for our maintenance business within the Seattle operating territory (OT). Your leadership impact will include :

• Drive field efficiency and quality improvements to meet labor and material margin plans
• Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence
• Otis ONE meet or exceed installation plans; keep Otis ONE unplugged units to
• Lead O hour LEAP initiatives for territory
• Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions
• Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity
• Provide on-going training, development, and leadership to the Maintenance operations team
• Provide technical direction to field operations staff and participate in large bids
• Responsible for the quality of service in designated territory
• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
• Report and present on recommendations for all product designs and performance requirements
• Monitor field tests as well as first inspection and data reports
• Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance
• Proactively aid the region in regard to the malfunctioning of equipment
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
• Drive a safety culture throughout territory through communication, discipline, recognition and training

Your experience : Education :

Work Experience :

Basic Qualifications :

Work Authorization :

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions / applications, for this position.

Benefits :

Salary Transparency :

The salary range for this role is $136,800 - 188,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms :

Click on this link to read the Policy and Terms