Account Services Representative

This position is the first point of contact for sales representatives and KONG distributors as well as internal sales team members. This position is responsible for handling daily duties related to KONG accounts in a manner in line with KONG culture. Must provide a hands-on, polite, and engaging approach.

Essential Duties / Responsibilities

• Responsible for order entry, EDI and invoicing for US KONG Distributors.
• Ensure client pricing is consistent with contracts.
• Update internal systems daily including Open Orders, Weekly Order Tracking, and the Backorder Board.
• Maintain spreadsheets and reports to track order status and shortages.
• Responsible for written and verbal communication with sales representatives.
• Responsible for notifying customers daily of current backorders and providing accurate product status.
• Maintain communication with off-site warehouses regarding order status and inventory.
• Responsible for creating and maintaining procedures.
• General customer service via telephone and email.
• Serve as back up for various administrative positions to support the team.
• Other duties as assigned.

Job Requirements

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Compensation

Work Location

Benefits