Technical Support Specialist

A company is looking for a Spec Technical Support ERP.

Key Responsibilities

Act as a resource for escalated technical issues and provide high-quality customer support to internal users

Investigate and resolve application issues while collaborating with cross-functional teams for incident resolution

Monitor ticket queues, document issues, and ensure SLA adherence by resolving issues efficiently

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or equivalent work experience

3-5 years in logistics systems or IT support, with familiarity in application and infrastructure troubleshooting

Experience supporting logistics or warehouse management systems

Proficiency in Microsoft Office Suite and experience using ticketing systems for issue tracking

Working knowledge of SQL