General
Job Title : Vendor Relationship Analyst
Division : Claims
Reports To : Per Beazley's Org Chart
Key Relationships : Head of Claims Business Management, the Claims Business Management Team, Claims Team Leadership, and Claims Team Members. The role also interacts closely with the delegated claims administrators, law firms, external auditor firms, Risk, Compliance, Procurement and Operations Resilience Teams, and other Beazley departments involved in upstream and downstream processes.
Job Summary : The Vendor Relationship Analyst supports the oversight and management of third-party service providers, including Delegated Claims Administrators (DCAs), panel law firms, and loss adjusters to ensure service delivery aligns with business objectives, regulatory requirements, and performance standards. The role will focus on vendor due diligence, performance monitoring, issue resolution, data analysis, MI reporting, collaboration with internal stakeholders, and ensuring compliance with regulatory, contractual, and internal governance standards.
Key Responsibilities :
Vendor Onboarding and Due Diligence
- Perform and maintain the end-to-end due diligence for the onboarding for claims vendors
- Utilise Lloyd's registration and compliance systems, such as Lloyd's Insights, Atlas, Crystal, Lloyd's Contract Confidence tool, and DCOM as appropriate
- Maintain accurate vendor records and contract repositories
Audit Planning and Recommendation Management
Plan and schedule vendor audits in collaboration with Claims Team Members and maintain a centralised audit calendar and tracking systemEnsure timely communication with vendors regarding audit scope, timelines, and required documentationMonitor progress of ongoing audits and maintain detailed records of findings and escalate delays or critical issues to relevant stakeholdersDevelop and maintain dashboards or reports to track audit status, outcomes, and trendsReview audit findings, extract actionable recommendations and coordinate with internal teams and vendors to validate and prioritise recommendationsTrack implementation of remediation plans to ensure timely and effective resolutionConduct follow-ups or re-assessments where necessaryEnsure closure of audit actions is documented and evidencedOversight and Performance Management
Monitor vendor performance against KPIs, SLAs, and compliance standards, producing regular MI and dashboards for senior management and committeesHighlight trends, emerging risks, or areas of underperformance for escalationParticipate in periodic audits, file reviews, and quality assurance checks to identify risks, inefficiencies, or breachesRelationship Management
Act as the primary point of contact for vendors and internal stakeholders on a day-to-day basisCoordinate communications between internal claims teams and external vendorsParticipate in regular review meetings, performance workshops, and escalation forums to resolve issues and strengthen engagementRisk, Governance and Compliance
Maintain a comprehensive register of claims vendors and associated risks, issues, and remediation actionsSupport regulatory reporting, internal audits, and board / committee papers on vendor oversightEnsure compliance with internal policies and regulatory requirementsEscalate material risks, breaches, or underperformance through appropriate governance channelsSupport initiatives to enhance efficiency based on audit insights and strengthen vendor partnershipsContribute to the development of audit frameworks and best practices.Personal Specification :
Education and Qualifications
Degree in any discipline (preferred but not essential)Knowledge & Experience
Excellent vendor management, negotiation, and relationship-building skillsStrong analytical ability with experience producing MI, dashboards, and performance reportsExperience of operating within formal governance structures and assurance frameworksSkills & Abilities
Excellent written and verbal communication skills are essential for conveying complex information to various stakeholdersLanguage skills (in addition to English) with a preference for Spanish, French and German.Ability to adapt to changing regulations and business environmentsAbility to build and maintain relationships with internal and external stakeholdersAbility to prioritise tasks, manage multiple projects, and meet deadlinesGovernance and controls mindsetCommitment to staying up-to-date with the latest regulations and best practices.General
It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to :
Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the FCA and PRA Conduct.Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.Display business ethics that uphold the interests of all our customers.Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.Who We Are :
Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.
Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.
Our Culture
We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.
Be boldStrive for betterDo the right thingUpholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.
We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.
Explore a variety of networks to assist with professional and / or personal development. Our Employee Networks include :
Beazley RACE - Including, understanding and celebrating People of ColourBeazley SHE - Successful, High potential, Empowered women in insuranceBeazley Proud - Our global LGBTQ+ communityBeazley Wellbeing - Supporting employees with their mental wellbeingBeazley Families - Supporting families and parents-to-beWe encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as :
Internal Pathways (helping you grow into an underwriting role)iLearn (our own learning & development platform)LinkedIn LearningMentorship programExternal qualification sponsorshipContinuing education and tuition reimbursementSecondment assignmentsThe Rewards
The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organizationAttractive base compensation and discretionary performance related bonusCompetitively priced medical, dental and vision insuranceCompany paid life, and short- and long-term disability insurance401(k) plan with 5% company match and immediate vesting22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefsUp to $700 reimbursement for home office setupFree in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowanceUp to 26 weeks of fully paid parental leaveUp to 2.5 days paid annually for volunteering at a charity of your choiceFlexible working policy, trusting our employees to do what works best for them and their teamsSalary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $65,000-$75,000 per year plus discretionary annual bonus.
Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.
