Patient Access Representative

Job Description

Job Description

Position Summary :

Under the leadership of the Director, Patient Access, the Patient Access Representative is an active member of the Patient Access team that delivers patient registration services and support that is consistent with the strategic vision, goals, philosophy, and direction of Patient Access and CRHS. The Patient Access Representative conducts the in-patient registration process, registration interviews and enters registration data into the system. The Representative obtains room assignment and insurance verification, calculates charges, collects payment for services and explains hospital policies regarding payment for charges. The Patient Access Representative directs patients to the proper area for treatment and addresses routine patient inquiries and problems. The Representative communicates registration issues with adults and geriatrics while being sensitive to communication barriers, including hearing and vision limitations, literacy levels and emotional state.

Basic Qualifications :

• Education :

Requires a high school diploma or a GED state certification.

Requires up to three months of on-the- job work-related experience to become familiar with CRHS’s Outpatient and Emergency Department patient registration policies and procedures.

Offered an on-the-job certification through Hometown University during the probationary period.

Essential Job Responsibilities :