Intern - IT Service Desk
Navigant Credit UnionSmithfield, RI, United States- Full-time
ABOUT :
People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.
At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News .
Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and / or traits that we consider a high priority for Navigant Credit Union employees.
Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more.
If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!
ABOUT THE ROLE :
As an IT Service Desk Intern, you will gain hands-on experience in providing technical support to end-users within our organization. You'll work closely with our experienced IT team, gaining practical experience and exposure to various aspects of daily IT operations. This internship is an excellent opportunity to develop your skills, learn about IT best practices, and contribute to the smooth functioning of our Information Technology Department.
WHAT YOU WILL DO :
Customer Service / Technical Support
- Provide excellent customer service as the first line of contact to the back office and branch staff.
- Log and track any support calls or issues in the internal tracking system.
- Learn about positive workplace interactions and maintaining positive customer relations.
Troubleshooting
Hardware Installation
Software Installation
Security Response
Qualifications :
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