Technical Support Analyst (Columbus)V Group Inc. • Columbus, Ohio Metropolitan Area, US

Technical Support Analyst (Columbus)

V Group Inc. • Columbus, Ohio Metropolitan Area, US

14 hours ago

Job type

Part-time

Job description

Responsibilities :

Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and / or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.

Required / Preferred Skills :

Professional experience working with computers in a Help Desk / Support role. Required 1 Years

Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise. Required 1 Years

Strong Customer Service Skills. Required 1 Years

Previous experience with ServiceNow. Highly desired 1 Years

CompTIA A+ Certification. Highly desired 1 Years.

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Technical Support Analyst • Columbus, Ohio Metropolitan Area, US

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