Customer Service Representative

Job Description

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative (CSR) to join their client's team in California. This role is crucial in providing exceptional support to customers, ensuring a seamless experience and maintaining the high standards set by the company.

Responsibilities

• Responding promptly to customer inquiries through various channels, including phone and email.
• Assisting customers with their questions and concerns, providing accurate information and solutions.
• Maintaining up-to-date customer records and ensuring data integrity.
• Collaborating with team members to ensure smooth operations and customer satisfaction.
• Adhering to company policies and procedures in all customer interactions.
• Providing feedback on customer interactions to improve overall service quality.
• Handling a high volume of customer interactions while maintaining a professional and friendly demeanor.
• Ensuring a positive experience for every customer, addressing their needs effectively.

Qualifications

Required Work Hours

Monday through Friday, first shift.

Benefits

Competitive salary range of $21.00 per hour, commensurate with experience and qualifications. This role involves minimal travel, allowing for a balanced work-life experience.

Additional Details

This position offers a great opportunity to work in a dynamic environment with the potential for growth and development within the company. The role requires a proactive individual who is passionate about delivering exceptional customer service.

Desired Skills and Experience

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative (CSR) to join their client's team in California. This role is crucial in providing exceptional support to customers, ensuring a seamless experience and maintaining the high standards set by the company.

Responsibilities

Responding promptly to customer inquiries through various channels, including phone and email.

Assisting customers with their questions and concerns, providing accurate information and solutions.

Maintaining up-to-date customer records and ensuring data integrity.

Collaborating with team members to ensure smooth operations and customer satisfaction.

Adhering to company policies and procedures in all customer interactions.

Providing feedback on customer interactions to improve overall service quality.

Handling a high volume of customer interactions while maintaining a professional and friendly demeanor.

Ensuring a positive experience for every customer, addressing their needs effectively.

Qualifications

High school diploma or equivalent required.

Strong communication skills, both verbal and written.

Excellent problem-solving abilities and attention to detail.

Ability to work collaboratively in a team environment.

Experience in a customer service role is preferred but not required.

Proficient in using basic computer applications.

Required Work Hours

Monday through Friday, first shift.

Benefits

Competitive salary range of $21 per hour, commensurate with experience and qualifications. This role involves minimal travel, allowing for a balanced work-life experience.

Additional Details

This position offers a great opportunity to work in a dynamic environment with the potential for growth and development within the company. The role requires a proactive individual who is passionate about delivering exceptional customer service.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.