Application Engineer

About the job Application Engineer

Responsibilities :

Provide exceptional technical support to customers, addressing their inquiries and

issues related to our AI in-memory computing products, Instinct Software, and

SDKs

Collaborate closely with customers to assist in integrating our software and SDKs

into their applications, ensuring seamless performance and functionality

Identify and troubleshoot technical challenges, delivering effective solutions to

customer problems and ensuring their satisfaction

Create and maintain technical documentation, including user guides and FAQs, to

aid customers in utilizing our products effectively

Act as a bridge between customers and product development teams, conveying

customer feedback, feature requests, and improvement suggestions

Maintain in-depth knowledge of our AI in-memory computing solutions, staying

up-to-date with product updates, enhancements, and industry trends

Provide training to customers on the proper use and best practices of our products,

ensuring they maximize their potential.

Collaborate with the Business Development team to support pre-sales activities,

including technical presentations, demonstrations, and customer discussions.

Fosters Long-term relationships with customers, ensuring they receive ongoing

technical support, updates, and assistance

Offer guidance to customers on optimizing the performance of their applications

through our solutions

Monitor and report software bugs or issues to the development team, ensuring

prompt resolution and customer satisfaction.

Collaborate with Software Engineering, Product Management, and other

cross-functional teams to ensure the alignment of customer needs with product

development