Customer Success Manager

Customer Success Manager

Paysafe is looking for a Customer Success Manager, ISV Partnerships, to join our team to drive customer experience within our partners vertical. This role is based in Jacksonville, Florida and offers a blend of 3 in office working days and 2 remote working days during the work week.

We're looking for a Customer Success Manager (CSM) to manage relationships with our key ISV (Independent Software Vendors) partners. This role is about more than just account managementit's about helping our partners grow their portfolios, resolve merchant pain points, and get the most out of our platform for the best client experience.

You'll work closely with our top ISV partners to understand their business, support their teams, and ensure they have what they need to be successful. You'll also serve as a key voice internally, advocating for partner needs with our product, support, and operations teams.

What You'll Do

• Building and maintaining strong, long-lasting customer relationships, acting as their main point of contact for operational needs and ensuring the best client experience
• Developing a deep understanding of customer needs and requirements
• Monitor partner health using tools like Salesforce and internal data, and proactively address any issues or friction points
• Ensuring the timely and successful delivery of solutions according to customer needs and objectives
• Identifying opportunities for growth within existing customer accounts and liaise with the AM team accordingly.
• Provide training and resources to ISO sales agents and support staff, both 1 : 1 and in group sessions
• Share best practices to help partners onboard merchants more efficiently and reduce support case volume
• Proven ability to collaborate and coordinate with cross-functional teams, such as sales, marketing, product, engineering, etc., to ensure alignment and deliver value to customers
• Keeping up-to-date with product developments and updates

Experience Required

Candidate Attributes

Nearest Major Market : Jacksonville