Job Description
Job Description
Benefits :
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
POSITION SUMMARY :
The Patient Referral Coordinator works with our healthcare staff and referring offices to help us provide first-class care to our patients. As the first person our patients will talk to, we need an energetic, team player attitude with a focus on excellent customer service.
Responsibilities
Manage and process new patient referrals from referring officesSchedule new and existing patientsActing as a point of contact to gather patient information and facilitate referrals for necessary servicesUpdate referring offices with appointment detailsRequest authorizations for services prior to appointmentCommunicate respectfully and efficiently with all team members, hospital staff and referring offices regarding patient appointmentsAble to obtain verification of benefits through various portalsEnsure appropriate information is updated and entered correctly in the EHRAnswer and route phone calls and emails in a professional mannerKnowledge of personal injury casesPerform other tasks and related work as requiredQualifications
Strong communication and customer service skills2 years of work experience as a scheduler / referral coordinator performing insurance verification, hospital or outpatient clinical office preferredMust be highly organized with the ability to multitaskAbility to utilize ExcelHigh school Diploma / GEDBilingual (Spanish)