Lead Dispatcher

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

At Douglas Christopher Love Construction Inc., we pride ourselves on delivering exceptional facility maintenance services to our clients. With a commitment to excellence and a focus on customer satisfaction, our team ensures that our customers facilities operate smoothly and efficiently. We are currently seeking a dedicated Lead Dispatcher to join our growing team and support our mission.

Job Summary
We are seeking a professional and skilled Lead Dispatcher to join our team. As a Lead Dispatcher, you will play a crucial role in coordinating maintenance activities, optimizing schedules, and ensuring that our operations run seamlessly. You will work closely with our maintenance staff, clients, and vendors to manage appointments and resources effectively.

Responsibilities

• Develop and maintain detailed schedules for maintenance tasks and projects.
• Coordinate and prioritize service requests to ensure timely completion.
• Communicate effectively with clients, technicians, and management to address scheduling needs and changes.
• Monitor and track progress on scheduled tasks, making adjustments as necessary.
• Maintain accurate records of scheduling activities and performance metrics.
• Collaborate with team members to improve scheduling processes and enhance efficiency.
• Run 24/7 emergency service on a rotating schedule by phone or email.
• Manage Emergency service with the highest priority to communication.
• Keep notes, portals and emails updated throughout the life of the call.

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent typing and data entry skills
• Understanding of best practices and procedures for emergency response situations
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure
• Proficiency in QuickBooks, Microsoft Excel and Google Sheets
• Ability to work independently and as part of a team in a fast-paced environment.