Relationship Banker II

Job Description

Job Description

Description :

Are you someone who enjoys connecting with others and making a real difference in your community? Our Falmouth Team is looking for a motivated and customer-focused individual to join us as a Relationship Banker II .

In this role, you'll be the first point of contact for our customers — someone they trust for guidance, support, and everyday banking needs. As a Relationship Banker you’ll build trusted relationships and deliver personalized solutions from our full range of banking services, including opening and servicing accounts, processing financial transactions with accuracy, and offering thoughtful product recommendations. You’ll also play a key role in resolving account questions and educating customers on tools and resources to make banking convenient. If you’re passionate about helping people, thrive in a team environment, and are ready to grow with a bank that’s deeply connected to the community, we’d love to meet you.

We are offering a $2000 Sign-On Bonus!

ESSENTIAL RESPONSIBILITIES

Relationship Banker I :

• Proactively initiates contact with customers to determine banking needs.
• Accurately processes a variety of transactions such as deposits, withdrawals and payments. Maintains responsibility for cash drawer and follows proper balancing procedures.
• Responds to customer inquiries with a positive attitude and refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been resolved.
• Cross-sells the Bank’s products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations.
• Demonstrates and provides customer training and support with all mobile and online banking programs.
• Maintains a quality knowledge of current products, fees, and policies and is able to provide customer education.
• May assist customers with safe deposit boxes.
• Actively participates in the Bank’s customer-needs based sales program, both as an individual and a team player.
• Performs all duties in accordance with prescribed regulatory compliance guidelines. Maintains knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable.

Relationship Banker II (in addition to RB I responsibilities) :

Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement.

The pay range provided reflects the established budget for this position and represents what the Bank reasonably expects to pay at the time of posting. The final offer will depend on various factors, including relevant experience, skill set, qualifications, and other job-related considerations.

Member FDIC. Member DIF. Equal Opportunity Employer.

Requirements : COMPETENCIES

QUALIFICATIONS Education and / or Experience