A company is looking for a Customer Service Specialist I.
Key Responsibilities
Process inbound calls related to account questions, product information, and customer requests
De-escalate customer issues and follow through to resolution
Assist customers with digital banking services across various devices
Required Qualifications
High school diploma or GED required
Minimum of one year of customer service experience; banking or financial institution experience preferred
Minimum of one year of contact center experience or equivalent required
Ability to work independently and manage time effectively in a fast-paced environment
Proficiency in using personal computers and managing home networking infrastructure
Customer Service Specialist • Dorchester, Massachusetts, United States
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