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Customer Service Specialist
Customer Service SpecialistVirtualVocations • Dorchester, Massachusetts, United States
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Customer Service Specialist

Customer Service Specialist

VirtualVocations • Dorchester, Massachusetts, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Customer Service Specialist I.

Key Responsibilities

Process inbound calls related to account questions, product information, and customer requests

De-escalate customer issues and follow through to resolution

Assist customers with digital banking services across various devices

Required Qualifications

High school diploma or GED required

Minimum of one year of customer service experience; banking or financial institution experience preferred

Minimum of one year of contact center experience or equivalent required

Ability to work independently and manage time effectively in a fast-paced environment

Proficiency in using personal computers and managing home networking infrastructure

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Customer Service Specialist • Dorchester, Massachusetts, United States

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