Fulfillment Operations Manager, Night Shift

Fulfillment Operations Manager, Night Shift

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life's most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We're helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple : to connect growing families with everything they need to thrive.

Our Ways of Working

Our Fulfillment Center team works on-site to support our physical operations and plays a vital role in delivering the Babylist experience. Our partner teams are distributed remotely across the U.S., Canada, and Mexico. To foster strong relationships, we meet in person at least twice a yearonce as a company and once within our departments. Whether in person or remote, we show up consistently, stay focused on our purpose, and deliver resultstogether, from anywhere. This role supports our Night Shift, reporting on-site, Sunday to Thursday, 7 : 30 PM to 6 : 00 AM (4 / 10 schedule) at our Fulfillment Center in Commercial Point, Ohio.

What the Role Is

Babylist is hiring a confident and operationally driven Night Shift Fulfillment Operations Manager to lead our overnight team at our Fulfillment Center in Commercial Point, Ohio. In this role, you'll oversee safe, accurate, and efficient operations while guiding a team of 80+ teammates to perform at their best and stay engaged.

This role is not just about keeping the shift running. You'll be making an impact at a foundational levelestablishing processes, setting standards, and building a culture that will shape how our fulfillment center operates for years to come. You'll be trusted to handle challenges independently, from driving operational performance to resolving employee relations issues, all while fostering an environment built on respect, fairness, and accountability.

Who You Are

• Proven Builder : You have a history of success in building operational excellence from the ground up, particularly in startup or high-growth environments.
• Experienced Leader : You bring 10+ years of management experience, with at least 5 years in warehouse operations, successfully managing teams of 80+ people. You've led overnight or third-shift teams and understand how to motivate and support them.
• Decisive and Confident : You're comfortable making important decisions on your own during the shift, ensuring safety, fairness, and productivity even without direct senior leadership or HR support on site.
• People Developer : You coach and mentor your direct reports and support them in coaching their own teammates, creating a culture where development and accountability happen at every level.
• Inclusive Leader : You respect and value people from all cultures and backgrounds, building trust and belonging so teammates feel supported and teams thrive.
• High Integrity : You set clear boundaries, stick to them, and hold yourself and others accountable while modeling the behavior you expect.
• Tech Savvy : You are proficient in Google Suite and collaboration platforms like Slack or Microsoft Teams, which are critical to our daily work.
• Proven Impact : You can demonstrate measurable outcomes where your leadership has directly improved operations, team performance, or culture.
• Startup Mindset : You're comfortable with ambiguity and thrive in fast-moving, ever-changing environments. You know how to build structure and processes in places where they don't yet exist.
• Operational Expert : You bring deep expertise in warehouse management systems (WMS), along with strong knowledge of inventory control and workflow optimization. Experience with HighJump / Koerber is a strong plus.
• Results-Oriented Leader : You're data-driven, understand KPIs, and consistently deliver results in fast-paced, high-volume environments.
• Collaborative Partner : You build strong cross-shift and cross-department relationships that keep the broader operation aligned.
• Safety-First Leader : You foster a culture where safety is non-negotiable and compliance is built into every process.

How You Will Make An Impact

While this role involves leadership and oversight responsibilities, it also requires regular physical presence and activity on the fulfillment floor. Physical expectations include :

Why You Will Love Working At Babylist

Babylist follows a market-based approach to compensation, with pay varying based on location, experience, and qualifications. In compliance with applicable pay transparency laws, the starting salary range for this role is $120,350.00 to $130,0