Operations Support Specialist

Operations Support Specialist

Austin Powder is seeking an energetic, detailed oriented individual who is passionate about regulatory compliance, enjoys working with and guiding others. This role requires a dynamic and results-driven individual who is self-motivated, has a proven track record of success preferably in the mining, quarrying, earth moving or construction industry who has strong communication skills, an understanding of federal regulations or the ability to learn federal regulations, Microsoft systems and is collaborative in nature. This position works closely with our field locations using our inventory system Linus. In this key role, every decision that is made is critical to maintain record regulatory compliance and internal policies and procedures. The Operations Support Specialist provides an extensive range of expertise and support throughout the organization to include training and analyzing biweekly and annual reporting. This role is not an IT support desk role.

Key Responsibilities And Duties

• Provide technical assistance for our ERP system Linus to field employees and customers via phone, chat and email to ensure regulatory compliance for record keeping and troubleshoot system issues.
• Ability to read, understand and apply Federal Regulatory Code as it applies to the movement and storage of explosive materials to include ATF, DOT, MSHA and others as conditions apply.
• Ensure that Federal Compliance is maintained with the movement and storage of explosive materials by reviewing computerized reports and field input.
• Understand inventory concepts and various methods to find and resolve inventory discrepancies to include reviewing inventory movement and paperwork using remote technology.
• Develop and maintain a high level of proficiency with essential computer applications such as Microsoft office suite, Linus inventory system or other company technology platforms to maintain a high level of knowledge and competence with related compliance requirements.
• Maintain a safe and healthy work environment by assuring regulatory compliance as well as compliance to all company policies and procedures.
• Utilize telephone support and screen-share technology to assist employees with essential computer application questions / problems through instruction, problem-solving and collaboration with IT personnel or other subject matter experts. These observations can be used to enhance the Linus software for future developments.
• Work with other departments on the Linus system enhancement projects to include system design on writing / following test scripts.
• Coordinate with multiple departments within the company to resolve issues including, accounting, credit, tax, IT, blast services, LMS, HR and LLC management.
• Develop a thorough understanding of the field operations daily process flows to assist them with problem solving regulatory compliance issues. To include : all cross regulatory agency requirements for the handling and storage of product, paperwork, transport of product, inventory tracking, properly billing and in-depth reconciliation of inventory.
• Ability to learn and understand the federal variances the company holds and how they apply to each area of the business.
• Provide training and assistance with new-user essential computer application training, administrative process assistance and compliance documentation review and assistance, and will instruct other employee training programs via one-on-site training / coaching, classroom training or webinar, as needed.
• Writes reports, correspondence, newsletters, bulletins, and records associated with the Operations Department.
• Responsible to report on various weekly and annual reports.

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Education and experience : Bachelors' or Associates degree. Experience in lieu of education may be considered. Experience in Federal Regulatory preferred, not required. Strong skills in Microsoft Office Suite. Understanding of inventory management. Experience in technical writing and writing / executing test scripts desirable. Experience in designing and testing software enhancements.

Skills, knowledge and abilities :

Product Knowledge : Demonstrates significant knowledge of company products and equipment used in blasting applications or possess the willingness to learn.

Critical Thinking : Thinks clearly and systematically while observing, analyzing, interpreting, evaluating, explaining, problem solving and making decisions.

Collaborative : Reputation of integrity and building trusted relationships. Presents information both clearly and concisely and regularly confirms correct interpretation by others of information provided.

Organization of Work : Demonstrates the ability to handle several projects simultaneously. Must be a self-starter. Continually seek ways to improve performance via development of professional skills and personal growth.

Communication Skills : Strong writing skills to develop clear, concise documents and reports. Solid presentation skills to deliver effective and engaging interactions with internal and external participants in both the classroom setting and virtual environment. Ability to train internal and external stakeholders.

Innovation : Ability to identify new ideas and transform them into new / improved services that benefit the company. Ability to be perceptive to recognize trends in our industry and identify strategies to move innovation forward.

Austin Powder is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Austin Powder also participates in E-Verify.

Austin Powder's Mission : To improve the world we live in through the safe and responsible use of explosives.

Austin Powder's Vision : We will be the global leader of explosive products, services and technologies as defined by our Customers, our Family and our Communities.

Austin Powder's Values : Safety is our 1st priority; We are customer focused; we leverage the Power of the Family; We treat everyone with respect.

This is an exciting opportunity for a proven leader to celebrate the company's rich history beginning in 1833. This is a unique opportunity to drive future success through continued transformation of key manufacturing processes and lead the sites to best in class performance levels and culture.