Field Service Technician - Hospital / Medical Equipment in Los Angeles

Summary

At the direction of the Field Service Supervisor and the Technical Support Team, the Field Service Technician I will be provided assignments to complete installation, troubleshooting and repair of products in hospital and healthcare facilities. The Field Service Technician will assist on customer installations and be responsible for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards while on site.

Job Responsibilities

• Provide high level of customer service and interact with customers in a professional manner.
• Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.
• Will assist as instructed on installations and will complete routine preventative maintenance per service contracts.
• Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure.

All paperwork must be signed by both the technician and the facility representative, then submitted to Technical Support Team within 24 hours of completion

Company will provide established equipment annually. Company equipment is to be utilized by the service technician when working on Company products and completing other assigned tasks.

Education and / or Experience

Supervisory Responsibilities

This position does not have supervisory responsibilities

Skills

Ability to respond to common inquiries or complaints from employees, customers or members of the business or at-large community.

Mathematical Skills

Reasoning Ability

Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand. The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and / or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, vision, peripheral vision, depth perception, and ability to adjust focus.

Ability to drive in inclement weather.

Work Environment

Works in hospital environments where biohazards could be present

J-18808-Ljbffr