Product Manager
The Product Manager will be passionate about helping our members achieve their fitness, health, and wellness goals. The Product Manager will be charged with supporting high performing cross-functional project teams, focusing on achieving aggressive growth goals for member acquisition, engagement, and retention.
This is a hybrid role based out of our Hampton, NH office or our future Boston, MA office.
Responsibilities
- Support the product development process from end to end : document existing processes and functional requirements, manage and prioritize backlogs, create detailed user stories, and support the development and launch of new features.
- Partner with engineering, QA, UX, scrum masters, and other key technology team stakeholders as part of the ongoing development lifecycle.
- For each project, gather and provide clear ticket requirements for UX and development teams, participate in ongoing project routines (standups, refinements with the working development team, sprint planning), complete ticket signoffs, and participate in end-to-end testing.
- Develop an understanding of our customers : their needs, their journeys, and their pain points. Support research and testing activities, e.g., surveys, concept testing, clickstream data, and A / B testing. Transform insights into opportunity hypotheses.
- Work with cross-functional stakeholders to surface feedback and opportunities for new projects and features.
- Collaborate with product leaders and strategy to define KPIs for new features. Measure and monitor business metrics and KPIs. A / B test and track impact on acquisition, engagement, and retention.
- Work closely with cross-functional teams; including engineering, design, marketing, and operations to deliver exceptional digital experiences
- Successfully engage in multiple initiatives simultaneously
- Collaborate with product leadership to support the product vision and align it with the overarching business and digital strategy.
Qualifications
Bachelor's degree in business management, marketing, or a related fieldAt least 1-3 years of experience in product management. Other product development or business analysis experiences are also valuable, particularly with demonstrated product ownership.Demonstrated passion for building products and services that customers will loveWorking knowledge of agile development methodologies and how highly scaled digital / mobile products come together. Familiarity with agile project management tools like Jira, Confluence, Advanced Roadmaps, a plusStrong technical intuition. Technical background, a plusFamiliarity with web and app development tech stack, a plusUnderstanding of digital fitness trends, and subscription based economic models, a plusEntrepreneurial spirit; must have demonstrated the ability to thrive in a dynamic environment, creative problem-solving and initiative. Experience in an "Intra-preneurial" role a plus : taking products from inception to launch within a larger organizationStrong initiative, bias for action, and reflexive sense of ownership. Highly self-motivated and independentExtremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives, including managing aggressive deadlinesExcellent presentation and verbal and written communication skills along with the ability to persuasively communicate effectively across all levels of the organizationAble to establish and maintain effective, collaborative work relationships with diverse individuals, including internal and external stakeholders, agency partners, and cross-functional partnersDedicated learner with a natural curiosity for consistent growthExhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environmentCooperative team player with an upbeat, positive, "can-do" attitude!Perks
Hybrid work schedule out of our Hampton, NH or future Boston, MA officeCompetitive salaries and comprehensive benefits package, including medical, pharmacy, dental and vision benefitsGenerous vacation / holiday payVolunteer days off401(k) RetirementEmployee Stock Purchase ProgramChildcare reimbursementPet care reimbursementTuition reimbursementFree learning and development programsDiscount programs, including vacations, theme parks, shopping, meal delivery services & much moreCompany-sponsored social eventsFree Black Card membership and fun exercise incentivesAccess to our private gym at the Hampton, NH Club Support Center, complete with locker rooms and Black Card areaDelicious, healthy breakfast and lunch options served at our Hampton, NH Club Support Center cafNote to Applicants : We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.